Basem Freddy Bassar
Rockford,IL
Summary
Perfectionist and highly organized store manager with 4 years of experience in leading the day-to-day operations of the self-employed business, ensuring timely completion of deliveries, assisting customers and managing inventory.
Overview
9
9
years of professional experience
Work History
Personal Banker
First National Bank of Omaha
01.2025 - Current
- Processing Transactions: Cashing checks, accepting deposits and withdrawals, processing loan payments, selling cashier's checks, money orders, and other financial instruments
- Customer Service: Assisting customers with account inquiries, providing information on bank products and services, resolving issues, and directing them to appropriate personnel
- Cash Handling: Balancing cash drawers, counting and packaging currency and coins, reconciling discrepancies, and maintaining accurate records
- Security: Verifying customer identification, adhering to security procedures, and maintaining a secure work environment
- Compliance: Following all bank policies, procedures, and regulations, including those related to anti-money laundering (AML) and know your customer (KYC)
- Attention to Detail: Accuracy in processing transactions, maintaining records, and identifying potential errors or discrepancies
Store Manager
The Room Place
Bloomingdale, IL
06.2019 - 01.2025
- Maintained top-notch customer service ratings, consistently receiving praise from customers (average of 4-star reviews)
- Created and maintained a top-notch sales forecast for new, seasonal and discontinued products, increasing sales by an average of 8% each year.
- Assisted in the training of 6 new employees, including 1 high school student, 3 college students and 1 veteran
- Maintained a 99% accuracy rating for departmental product sales, forecasting accuracy and product forecasting accuracy.
- Provided customer service, keeping customers informed of product availability and understanding their needs to ensure a successful shopping experience.
- Created a team atmosphere through employee engagement and collaboration to increase sales by a minimum of $15,000 each quarter, and a maximum of $200,000 annually.
Sales Representative
The Room Place
Bloomingdale, IL
06.2016 - 01.2025
- Achieved 2% closing rate on new accounts, resulting in $200k+ in revenue.
- Maintained a high standard of customer service, achieving a 98% customer happiness rating (highest in the company)
- Achieved an average monthly revenue of $100k, with an average monthly closed account revenue of $25k.
- Influenced the hiring of a new sales rep to join the team.
Education
High School Diploma -
Shakeeb Areslan
Syria06-2007
Some College (No Degree) - Accounting And Finance
College of Lake County
Grayslake, ILSkills
- Communication and Interpersonal Skills
- Customer Service
- Sales and Relationship Management
- Financial Knowledge
- Critical Thinking and Problem-Solving
- Technology Proficiency
- Adaptability and Continuous Learning
- Ethical Conduct and Professionalism
Accomplishments
- Won a million-dollar shipper award (trophy) 3 times.
- Assuring comfort and needs for the customers.
- Whole responsibility of the sales team & sales floor.
Languages
Spanish
Native/ Bilingual
Arabic
Native/ Bilingual
Timeline
Personal Banker
First National Bank of Omaha
01.2025 - Current
Store Manager
The Room Place
06.2019 - 01.2025
Sales Representative
The Room Place
06.2016 - 01.2025
High School Diploma -
Shakeeb Areslan
Some College (No Degree) - Accounting And Finance
College of Lake County
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