Basha Trela
Groveland,FL
Summary
Customer service and healthcare support professional with experience assisting patients and customers, handling high-volume inquiries, coordinating administrative tasks, maintaining accurate records, and supporting daily operations. Known for clear communication, professionalism, attention to detail, and creating positive customer experiences. Brings a strong combination of healthcare knowledge, front-office support, sales experience, and hands-on team leadership.
Overview
4
4
years of professional experience
Work History
Customer Service
Golden Heart Caregivers
, Florida
01.2026 - Current
- Handled incoming calls, questions, and inquiries about home care services, ensuring professional and welcoming customer service.
- Greeted clients, caregivers, candidates, and guests, maintaining a professional and positive front-office environment.
- Support caregiver orientations and help ensure new caregivers receive a welcoming, organized introduction to the company.
- Assist with hiring activities, candidate screening, and welcoming prospective employees and visitors into the office.
- Assisted Director of Operations with filing, scanning, and document organization to streamline administrative tasks.
Shift Lead
Mundis Italian Restaurant
Dania Beach, FL
01.2023 - Current
- Lead shift operations while balancing customer service, table management, and the needs of the restaurant team.
- Managed assigned tables, took orders, served customers, and responded quickly to requests, ensuring a positive dining experience.
- Address customer concerns professionally and work to maintain high levels of customer satisfaction.
- Supported coworkers during busy shifts and organized daily operations to enhance overall efficiency.
- (when in town)
Health Concierge
CVS Health
, FL
08.2025 - 08.2026
- Acted as primary contact for health plan members navigating insurance benefits, claims, and coverage questions, providing high-quality support in a fast-paced remote environment.
- Coordinate with members, physicians, pharmacies, and clinical care management teams to support timely resolution of member needs.
- Provide HIPAA-compliant support through phone, email, and secure portals while maintaining confidentiality and quality standards.
- Identified and resolved escalated member concerns by collaborating with clinical and administrative teams, enhancing member satisfaction and support outcomes.
- Remote
Sales Representative
PuppySpot
Hollywood, FL
01.2023 - 01.2024
- Managed inbound and outbound customer inquiries from initial contact through the sales process, ensuring high levels of responsiveness and customer satisfaction.
- Built customer relationships through consultative communication, personalized follow-up, and proactive outreach.
- Managed customer inquiries through phone, email, and online chat.
- Handled customer inquiries via multiple channels, including phone and email. through phone, email, and online chat.
Education
Associate of Arts -
Broward College
Davie, FLHigh School Diploma -
Cypress Bay High School
Weston, FLSkills
- Customer service
- Healthcare inquiries
- HIPAA compliance
- Effective communication
- CRM systems
- Documentation & Data Entry
- Administrative Support
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Remote Collaboration Tools
- Conflict Resolution
- Candidate screening
- Communication platforms
Personal Information
- Customer Service, Healthcare Support, Administrative Coordination
- Availability: Remote, Hybrid & In Person Roles Welcomed
Timeline
Customer Service
Golden Heart Caregivers
01.2026 - Current
Health Concierge
CVS Health
08.2025 - 08.2026
Shift Lead
Mundis Italian Restaurant
01.2023 - Current
Sales Representative
PuppySpot
01.2023 - 01.2024
Associate of Arts -
Broward College
High School Diploma -
Cypress Bay High School