Klea Tujani
Jacksonville,FL
Summary
Detail-oriented Information Systems Technology major with growing knowledge in database management, systems administration, and cybersecurity concepts. Demonstrates adaptability by independently learning new software and technologies. Strong customer service background with proven communication and organizational skills. Seeking an internship to gain real-world IT experience and contribute to a professional team environment.
Overview
3
3
years of professional experience
Work History
Customer Service Staff / Supervisor
Publix Supermarket
09.2020 - 07.2023
- Delivered excellent customer service by explaining complex information in simple terms, a skill transferable to troubleshooting technical issues.
- Handled transactions using point-of-sale (POS) systems and inventory software, gaining experience with business technology.
- Collaborated with team members to resolve daily challenges efficiently, strengthening teamwork and problem-solving skills.
- Trained new employees on store procedures and technology systems, demonstrating leadership and technical communication.
- Managed product data, returns, and exchanges with attention to detail and accuracy, skills applicable to data management in IT.
- Adapted quickly to new store systems, policies, and technology updates, showing flexibility in learning new tools.
- Maintained professionalism while resolving customer complaints, developing patience and strong conflict-resolution skills useful in IT support.
- Balanced multiple responsibilities during peak hours, building time management and multitasking skills.
Education
Bachelor of Science - Information Systems Technology
Florida State College at Jacksonville (FSCJ)
Jacksonville, FLSkills
- Completed coursework in Information Systems Technology, with focus on hardware, networking, and database fundamentals
- Assisted peers and family members with troubleshooting software and setting up devices
- Developed strong communication and customer service skills through previous work experience, ensuring clear explanations of solutions
- Adaptable and quick learner, able to pick up new technologies and processes efficiently
- Independently learned new software and applications, building strong adaptability and quick-learning skills
Accomplishments
- Independently learned new software tools and applied them to coursework and personal projects.
- Recognized for strong communication and problem-solving skills in customer service roles.
- Assisted peers and family members with technical troubleshooting, strengthening practical IT skills.
- Successfully managed academic workload while working full/part-time, demonstrating time management and adaptability.
Languages
English (Fluent)
Albanian (Fluent)
Turkish (Intermediate)
Spanish (Intermediate)
Timeline
Customer Service Staff / Supervisor
Publix Supermarket
09.2020 - 07.2023
Bachelor of Science - Information Systems Technology
Florida State College at Jacksonville (FSCJ)
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