Basil Thompson
Land O' Lakes
Summary
Dedicated Server and Barista with exceptional customer service skills. Experienced in fast-paced environments, team collaboration, and providing a welcoming atmosphere for guests.
Overview
4
4
years of professional experience
Work History
Server/Barista
LatteVino
Land O' Lakes, FL
05.2025 - Current
- Provided exceptional customer service, ensuring guests came in feeling welcomed and left joyous.
- Cultivated long lasting meaningful relationships with regulars'.
- Executed attention to detail in order fulfillment and dining area management.
- Maintained operational efficiency in a fast-paced environment minimizing wait times.
- Navigated dietary restrictions and customizations to ensure accurate order fulfillment.
- Monitored and implemented food safety measures while performing routine restaurant upkeep tasks.
Sales Associate
T-Mobile
Wesley Chapel, FL
02.2025 - 05.2025
- Assisted customers in selecting products and services to meet their specific needs.
- Implemented upselling techniques into customer interactions.
- Maintained knowledge of current promotions and plans.
- Diagnosed and resolved issues among different technologies, including customer and company devices.
Food Service Worker
Taco Bus
Lutz, FL
10.2024 - 02.2025
- Operated kitchen equipment safely and efficiently, in contribution for a smooth shift.
- Prepared and assembled menu items following standardized recipes ensuring consistency.
- Enhanced customer loyalty, remembering regulars' names and orders.
- Monitored food quality and freshness throughout day.
Barista
Badass Coffee of Hawaii
Lutz, FL
08.2024 - 02.2025
- Provided additional information on the company's brand and menu offerings, answering customers questions to completion.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation for the establishment.
- Implemented preparation practices on food menu items, ensuring compliance with freshness standards.
- Operated/troubleshooted different point-of-sale systems and restaurant equipment
- Focused on speed, quality, and consistency with each order
Crew Trainer
McDonald's
Land O' Lakes, FL
02.2022 - 07.2024
- Trained new crew members on company procedures and customer service standards.
- Collaborated with management to enhance workspace efficiency.
- Performed exceptionally well in high volume periods whilst multitasking in other unfilled positions.
- Addressed customer complaints in a professional manner to ensure customer satisfaction rates.
- Focused on acquiring leadership skills and responsibilities to transition into management role prior to resignation.
Education
High School Diploma -
Sunlake Highschool
Land O' Lakes, FL12-2023
Skills
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Team collaboration
Timeline
Server/Barista
LatteVino
05.2025 - Current
Sales Associate
T-Mobile
02.2025 - 05.2025
Food Service Worker
Taco Bus
10.2024 - 02.2025
Barista
Badass Coffee of Hawaii
08.2024 - 02.2025
Crew Trainer
McDonald's
02.2022 - 07.2024
High School Diploma -
Sunlake Highschool