Luke Holloway
Nashville,TN
Summary
Proven multitasker and organized professional, excelled at Seven Mile Cafe by enhancing customer satisfaction through expert menu knowledge and timely service. Demonstrated strong work ethic and team support, significantly increasing sales through upselling. Skilled in server training and fostering positive relationships with customers and team members alike. Adept in latte art and cocktail making.
Overview
4
4
years of professional experience
Work History
Server/Barista
Seven Mile Cafe
07.2024 - 01.2025
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Cultivated warm relationships with regular customers.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Server
Verf's Grill & Tavern
08.2022 - 08.2024
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Increased sales significantly by upselling higher-end products to customers.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
CT Kids Intern
Cross Timbers Community Church
05.2021 - 08.2022
- Provided daily email communication to volunteers and staff.
- Coordinated schedules to ensure consistent and regular attendance of volunteers.
- Maintained calendar and facilitated meetings with extra attention to punctuality.
- Interacted with parents and children to provide a welcoming and secure environment for families.
Education
Bachelor of Science - Business Computer Information Systems
University of North Texas
Denton, TX12-2024
Skills
- Daily specials memorization
- Team member support
- Strong work ethic
- Server training
- Menu memorization
- Cash handling
- Liquor, wine, and food service
- Order accuracy
- Multitasking and organization
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Server/Barista
Seven Mile Cafe
07.2024 - 01.2025
Server
Verf's Grill & Tavern
08.2022 - 08.2024
CT Kids Intern
Cross Timbers Community Church
05.2021 - 08.2022
Bachelor of Science - Business Computer Information Systems
University of North Texas
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