Basiru Njie
Bloomington,MN
Summary
Dynamic Dispatch Coordinator with Sky Chefs, recognized for enhancing service efficiency through meticulous attention to detail and effective team collaboration. Successfully implemented process improvements that streamlined workflows, resulting in reduced delays. Proficient in scheduling software and committed to maintaining compliance with safety standards while fostering strong client relationships.
Overview
2
2
years of professional experience
Work History
Dispatch Coordinator
Sky Chefs
Minneapolis, MN
11.2023 - Current
- Coordinated daily dispatch operations to ensure timely delivery of services.
- Managed communication between drivers and clients to enhance service efficiency.
- Utilized scheduling software to optimize route planning and resource allocation.
- Monitored compliance with safety and regulatory standards during dispatch processes.
- Assisted in training new team members on operational protocols and procedures.
- Implemented process improvements to streamline dispatch workflow and reduce delays.
- Collaborated with cross-functional teams to resolve logistical challenges effectively.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Responded to high volume of phone and email requests to provide logistics information.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Improved response times by prioritizing urgent requests while maintaining attention to routine orders.
Education
High School Diploma - Robotics
Kennedy High School
Minneapolis, MN05.2019
Skills
- Meticulous Attention to Detail
- Accurate Documentation & Record Keeping
- Physical Stamina for Standing, Lifting, and Bending
- Ability to Work in Confined Spaces & at
Heights - Tool & Inventory Organization
- Shop Maintenance & Cleanliness
- Ability to Follow Precise Instructions
- Effective Team Collaboration
- Eagerness to Learn & Accept Feedback
- Problem-Solving Mindset
- Time Management in a Fast-Paced
Environment
Accomplishments
- Sustained top-tier performance, leading to multiple additional nominations for Employee of the Month by management, highlighting consistent excellence.
- Manager-Validated Reliability: Cited for perfect attendance and consistent punctuality.
- Recognised for eagerness and ability to rapidly master new tasks and procedures.
- Praised for willingness to adjust schedule and duties to support shifting team priorities.
Languages
English
Full Professional
Timeline
Dispatch Coordinator
Sky Chefs
11.2023 - Current
High School Diploma - Robotics
Kennedy High School