Basma Attia
New Port Richey
Summary
Reliable and hardworking employee with experience in hotel operations and front desk reception. Skilled in customer service, answering phones, scheduling, handling guests, and maintaining organized work areas. Comfortable working with diverse customers and team members. Known for being dependable, respectful, and quick to learn new tasks.
Overview
9
9
years of professional experience
Work History
Receptionist
PQ Pharmacy
Brooksville, FL
06.2024 - 04.2026
- Managed front desk operations, ensuring timely and accurate patient check-ins.
- Provided exceptional customer service, addressing patient concerns and enhancing overall pharmacy experience.
- Answered multi-line phone system, responding to inquiries and directing calls efficiently.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept the reception area clean and neat to give visitors a positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Hotel Staff /Hotel Front Desk Receptionist
Econolodge Hotel
West Haven, CT
08.2017 - 06.2024
- Managed front desk operations, ensuring efficient check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Collaborated with housekeeping to ensure timely room readiness for incoming guests.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Handled cash transactions accurately, ensuring proper accounting procedures were followed daily.
- Maintained an organized front desk area that contributed to smooth operations and professional appearance.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Helped maintain updated records of room availability within computer systems while minimizing overbooking errors.
- Assisted in increasing hotel occupancy rates through proficient handling of reservations and room assignments.
- Checked lobby, bathrooms, and common areas near front desk for cleanliness multiple times per shift.
Education
High School Diploma -
Alexanderia High School
AlexanderiaSkills
- Organization skills
- Time management
- Telephone skills
- Customer and client relations
- Supply management
- Front desk operations
- Customer service
- Payment processing
- Courteous and professional
- Documentation
- Customer complaint resolution
- Records maintenance
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Receptionist
PQ Pharmacy
06.2024 - 04.2026
Hotel Staff /Hotel Front Desk Receptionist
Econolodge Hotel
08.2017 - 06.2024
High School Diploma -
Alexanderia High School