Basma Hoummani
Kissimmee,FL
Summary
Skilled administrative team member with excellent customer relations, problem-solving and communication skills. Proficient in financial aid processes and bringing 5+ years of related experience.
Overview
6
6
years of professional experience
Work History
Finacial Aid Coordinator
NUC university- Florida Technical College
, FL
11.2023 - Current
- Provided guidance to students on the application process for various types of financial aid.
- Conducted audits of student files to verify accuracy of information provided by applicants.
- Monitored student accounts to ensure compliance with federal, state, and institutional regulations.
- Collaborated with other departments within the institution to ensure proper management of funds.
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Manager
Hobby Lobby
Kissimmee, FL
08.2020 - 10.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Monitored staff performance to ensure adherence to customer service standard.
- Provide information to supervisors, co-workers, and customers by telephone, in written form, or in person.
Tourist Guide
Luxury Travel Design
Casablanca , Morocco
05.2018 - 03.2019
- Developed guest relationships to achieve high level of satisfaction.
- Assisted with the booking of transportation, accommodation, and activities for groups.
- Adhered to established rules and regulations when leading a tour group.
- Managed customer inquiries regarding travel plans and services offered.
Education
High School Diploma -
El Farabi High School
Bejaad, Morocco06-2018
Some College (No Degree) - Mathematics And Computer Science
Chouaib Doukkali University
El Jadida, MoroccoSkills
- Developed and strong communication skills,
- Incredibly detail oriented,
- Team building and leadership,
- Critical thinking,
- Excellent abilities in Microsoft Word, Excel and powerPoint
Timeline
Finacial Aid Coordinator
NUC university- Florida Technical College
11.2023 - Current
Customer Service Manager
Hobby Lobby
08.2020 - 10.2024
Tourist Guide
Luxury Travel Design
05.2018 - 03.2019
High School Diploma -
El Farabi High School
Some College (No Degree) - Mathematics And Computer Science
Chouaib Doukkali University
Similar Profiles
Monique AustinMonique Austin
Adjunct Instructor at NUC University – Florida Technical CollegeAdjunct Instructor at NUC University – Florida Technical College
Jeniffer SanabriaJeniffer Sanabria
Dean of Academic Affairs for Distance Education at NUC University -Florida Technical CollegeDean of Academic Affairs for Distance Education at NUC University -Florida Technical College
Darlene Rivera NegrónDarlene Rivera Negrón
Registration Officer at NUC University Technical DivisionRegistration Officer at NUC University Technical Division