Bassant Elshaboury
Hasbrouck Heights,NJ
Summary
Self-motivated professional highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
2
2
years of professional experience
Work History
Front Desk Receptionist
IHG Hotels & Resorts
Fort Lee , NJ
01.2020 - 04.2021
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Supervisor
7eleven
Little Ferry , NJ
12.2018 - 01.2020
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
Education
Hospitality Management - Hospitality Administration And Management
Bergen Community College
Paramus, NJ05-2024
Skills
- Guest Relations
- Customer assistance and interaction
- Problem-solving skills
- Scheduling
- Work Prioritization
Timeline
Front Desk Receptionist
IHG Hotels & Resorts
01.2020 - 04.2021
Supervisor
7eleven
12.2018 - 01.2020
Hospitality Management - Hospitality Administration And Management
Bergen Community College
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