Bathan Rountree

Exhibit laser focus on incident restoration. Lead and facilitate restoration Techline conference bridges. Convey business and technical communications to business groups and executives. Lead and facilitate incident reviews and retrospectives. Explore root cause analysis with an emphasis on process improvement and preventability.

• Facilitated restoration Techline Chats - Single point of leadership for Incident Restoration.
• Coordinated and Lead Incident Root Cause Reviews.
• Led multiple Post Incident Retrospectives for Incident Command Team.
• Performed Situational Appraisal Business Impact during Incident Restoration.
• Problem Management coordinator for High and Critical Incidents.
• Communicate out to Business and Senior Management for impacting incidents.
• Innovative as it pertains to building lean organization with focus on process improvement and automation.
• Lead and Facilitate collaboration meetings between application teams and different business groups
• Lead Market Open Readiness meetings
• Organize and lead SchwupportCast information sharing sessions
• Helped formulate and standardize Incident Root Cause Review (IRCR) process.
• Risk taker and decision maker as it pertains to restoration of Incidents

Supported the goal of stability within technology and services. Supported the Incident, Problem and Change practices. Proactively audited the environment in search of potential issues. Facilitated Incident calls to drive resolution. Utilized industry tools to identify issues and trends. Acted as a liaison and Active Advisor to customers. Partnered with various technology teams to enhance stability. Additional responsibilities include:

• Coordinated conference calls during incidents and Crisis events.
• Provided communication to Business Partners and Senior Management for impacting incidents.
• Drove efficiency and effectiveness of Incident Management Process during troubleshooting of active incidents.
• Coached and managed work load of first and second level support staff.

Worked with a variety of support groups and organizations within Fidelity to assist in change implementation and ensure stability. Monitored many of the Fidelity applications and identified ways to mitigate impact due to hardware failures and Change work. During times of high severity incidents, reached out to the appropriate support groups and subject matter experts and coordinated conference bridges.