Bathsheba Johnson
Philadelphia,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Receptionist
Hand & Stone Massage And Facial Spa
08.2021 - 12.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Call Center Representative
REV TECH
03.2015 - 11.2019
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Educated debtors about repayment options, enabling them to make informed decisions while preserving positive business relationships.
Service Advisor
Pep Boys
03.2012 - 10.2014
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Suggested additional services to customers in order to meet upsell goals.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Education
Associate of Arts - Business Communications
Chestnut Hill College
Philadelphia, PA05.2014
Timeline
Receptionist
Hand & Stone Massage And Facial Spa
08.2021 - 12.2023
Call Center Representative
REV TECH
03.2015 - 11.2019
Service Advisor
Pep Boys
03.2012 - 10.2014
Associate of Arts - Business Communications
Chestnut Hill College
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