Dedicated customer service representative with expertise in conflict resolution and active listening. Proven ability to enhance customer satisfaction through effective communication and training.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
True North
Grand Haven, MI
04.2017 - 10.2025
Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
Trained new representatives on company protocols and customer service techniques to ensure consistency.
Implemented feedback mechanisms to gather insights for continuous improvement in service delivery.
Builder
Safe 2 Play
Grand Haven, MI
11.2016 - 12.2016
Supervised construction projects, ensuring adherence to safety protocols and quality standards.
Trained and mentored junior builders on effective construction techniques and safety measures.
Collaborated with design teams to interpret blueprints and ensure accurate project execution.
Coordinated material procurement, optimizing resource allocation for timely project completion.