Summary
Overview
Work History
Education
Skills
Timeline
Generic

Richard Kolberg

Grand Haven

Summary

Dedicated customer service representative with expertise in conflict resolution and active listening. Proven ability to enhance customer satisfaction through effective communication and training.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

True North
Grand Haven, MI
04.2017 - 10.2025
  • Resolved customer inquiries through multiple channels, enhancing overall satisfaction and loyalty.
  • Trained new representatives on company protocols and customer service techniques to ensure consistency.
  • Implemented feedback mechanisms to gather insights for continuous improvement in service delivery.

Builder

Safe 2 Play
Grand Haven, MI
11.2016 - 12.2016
  • Supervised construction projects, ensuring adherence to safety protocols and quality standards.
  • Trained and mentored junior builders on effective construction techniques and safety measures.
  • Collaborated with design teams to interpret blueprints and ensure accurate project execution.
  • Coordinated material procurement, optimizing resource allocation for timely project completion.

Education

Grand Haven High School
Grand Haven MI
06-1991

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Conflict resolution
  • Computer proficiency

Timeline

Customer Service Representative

True North
04.2017 - 10.2025

Builder

Safe 2 Play
11.2016 - 12.2016

Grand Haven High School