Bay Dollar
Cape Girardeau,MO
Summary
Dynamic operations manager with a strong work ethic and customer-oriented approach, successfully enhancing customer satisfaction at Red Fern Studio. Proven track record in streamlining processes and fostering teamwork, resulting in improved efficiency and employee retention. Skilled in documentation and reporting, ensuring seamless communication and high-quality service delivery.
Overview
14
14
years of professional experience
Work History
Owner/Operator
Red Fern Studio
01.2016 - Current
- Managed day-to-day business operations.
- Provided legendary customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Cultivated a positive work environment, leading to higher employee retention rates and overall job satisfaction.
Front of House Manager
Bella Italia Ristorante
05.2011 - 12.2014
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Developed strong relationships with guests, addressing complaints promptly and ensuring a positive dining experience.
- Trained new hires on company policies, procedures as well as proper food handling techniques which resulted in reduced turnover rates.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Education
Bachelor of Science - Marketing
Southeast Missouri State University
12-2011
Skills
- Operations management
- Documentation and reporting
- Hiring
- Payroll processing
- Strong work ethic
- Customer service
Timeline
Owner/Operator
Red Fern Studio
01.2016 - Current
Front of House Manager
Bella Italia Ristorante
05.2011 - 12.2014
Bachelor of Science - Marketing
Southeast Missouri State University
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