Bayani Williams
Tulsa,OK
Summary
Dedicated and detail-oriented IT professional and leader with four years of blended experience in telecommunications and restaurant management, offering a unique blend of technical support and customer service expertise. Proficient in cash handling and software deployment, with strong organizational skills that enhance operational efficiency. Eager to contribute to a work environment that leverages technical acumen and management capabilities to drive success and foster innovation. Committed to delivering exceptional results while adapting to the dynamic needs of the organization.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wire Technician
AT&T
09.2024 - 05.2025
- Installed and maintained telecommunications equipment, including wiring, cables, and network devices
- Performed troubleshooting and repair of telecommunication systems for aver 3 homes a day
- Installed and configured new devices and system components.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Performed preventive maintenance of telecommunications equipment.
Assistant Manager
1788 Chicken DBA Zaxby's
03.2022 - 07.2024
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Led teams of 6-7 people per shift
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High school diploma -
Will Rogers High School
Tulsa, OK05.2022
Skills
- Experienced with hand tool applications
- Routine system management
- Professional cable installation
- Telecommunications systems knowledge
- Sales data analysis
- Recruiting and interviewing
- Inventory management
- Employee supervision
- Staff training and development
Accomplishments
- Collaborated with Brinks PAR in POS rollout across all 3 Zaxby's locations in the Tulsa Market
- Supervised team of 7 staff members.
Certification
- ServSafe March 2023 to March 2028
- TestOut PC Pro October 2020 to Present
Assessments
- Technical support — Proficient July 2024 Performing software, hardware, and network operations Full results: Proficient
- Customer service — Proficient July 2024 Identifying and resolving common customer issues Full results: Proficient
- Technical support: Customer situations — Proficient July 2024 Responding to technical support situations with sensitivity Full results: Proficient
- Retail customer service — Proficient July 2024 Responding to customer situations in a retail setting Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Languages
English
Native or Bilingual
Timeline
Wire Technician
AT&T
09.2024 - 05.2025
Assistant Manager
1788 Chicken DBA Zaxby's
03.2022 - 07.2024
High school diploma -
Will Rogers High School
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