Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bayla Chaban

Greenbelt,MD

Summary

Dynamic and results-driven professional with extensive experience at Whole Foods Market, excelling in team leadership and performance management. Proven track record in coaching over 200 team members, enhancing productivity, and resolving customer issues effectively. Strong communicator with a knack for problem-solving and a commitment to fostering a collaborative work environment.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service and E-Commerce Team Leader

Whole Foods Market Inc
Washington, DC
07.2023 - Current
  • Recruited over 200 team members.
  • Conducted regular performance reviews to assess individual team member progress.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Ensured compliance with all safety regulations in the workplace.
  • Provided coaching and feedback on employee performance, encouraging professional development.
  • Served as the store shift lead as needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Established clear expectations for employees, providing guidance when needed.
  • Lead a team of over 100 employees at a time.

E-Commerce Associate Team Leader

Whole Foods Market
Annapolis, MD
04.2022 - Current
  • Monitored department workflow and productivity
  • Troubleshooted technical issues
  • Supported and coached team members and supervisors in performing standard work procedures.
  • Onboarded and scheduled new team members
  • Monitored Seller Central application to ensure orders were picked within the order windows
  • Developed and implemented strategies to improve team productivity.

Supervisor

Whole Foods Market
Annapolis, MD
03.2022 - 04.2022
  • Supported team members
  • Enforced company policies, answered coworkers' questions
  • Defined metrics goals and coached team members on how to meet them

Team Trainer

Whole Foods Market
Annapolis, MD
10.2021 - 03.2022
  • Instructed new team members on correct procedures for operations.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Trained new team members in cash register operation and in-store shopping

Customer Service Team Member

Whole Foods Market
Annapolis, MD
01.2021 - 10.2021
  • Demonstrated strong knowledge of store services, products and policies.
  • Answered customer questions and calls with friendliness and accuracy.
  • Followed company policies and procedures relating to exchanges and returns.
  • Delivered fast, friendly and knowledgeable service for questions and complaints.

Education

High School Diploma -

Pikesville Highschool
Pikesville, MD
06-2020

Skills

  • Communication
  • Team leadership
  • Performance management
  • Computer Proficiency
  • Problem-solving abilities
  • Training

Certification

  • Certified Food Protection Manager
  • Certified Alcohol Beverage Manager

Timeline

Customer Service and E-Commerce Team Leader

Whole Foods Market Inc
07.2023 - Current

E-Commerce Associate Team Leader

Whole Foods Market
04.2022 - Current

Supervisor

Whole Foods Market
03.2022 - 04.2022

Team Trainer

Whole Foods Market
10.2021 - 03.2022

Customer Service Team Member

Whole Foods Market
01.2021 - 10.2021

High School Diploma -

Pikesville Highschool

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