Ruce Lumpkins
Tulsa
Summary
Leadership and Retail: Results-driven leadership, team building, staff recruitment, hiring, and training. Operational Excellence: OSHA Compliance, onboarding/training program development, process improvement, task execution. Communication: Active listening, clear communication of vision/mission, diverse audience adaptation, and conflict resolution.
Overview
1
1
Certification
15
15
years of professional experience
Work History
E-commerce Customer Service Assistant Team Leader
Whole Foods Market
Tulsa
01.2025 - Current
- Directed e-commerce customer service, achieving efficient order fulfillment and maintaining high customer satisfaction.
- Coached and mentored staff, cultivating a results-oriented, high-performing team that met key metrics (e.g., UPH, out-of-stock rates).
- Managed daily operations and implemented solutions to enhance service.
- Resolved technical issues swiftly, ensuring seamless operations for both customers and internal teams.
- Managed time and attendance tracking to ensure accurate and timely payroll processing.
Store Trainer & Onboarding Specialist
Whole Foods Market
Tulsa
01.2012 - 01.2025
- Designed and executed onboarding programs, reducing new-hire ramp-up time and ensuring HR compliance.
- Managed and conducted staff training, ensuring consistent execution of operational procedures, policies, and labor standards.
- Drove training initiatives that measurably improved operational efficiency and employee knowledge retention, linking management and staff development.
- Led training initiatives that improved operational efficiency and employee knowledge retention, aligning management and staff development.
Skills
- Customer service onboarding
- Customer service training
- Customer safety protocols
- Process improvement
- Results-driven leadership
- Team building
- Talent acquisition
- Training
- Task execution
- Active listening
- Conflict resolution
- Vision communication
- Diverse audience adaptation
Certification
- HR Federal Law Requirements, HRCI
- Business Partner Humanity, UMedy
- Fitness and Nutrition, Pennfoster
- Food Managers Certificate, 2027
Skills Summary
Results-driven leadership, Team building, Staff recruitment, Hiring, Training, OSHA Compliance, Onboarding/training program development, Process improvement, Task execution, Active listening, Clear communication of vision/mission, Diverse audience adaptation, Conflict resolution
Timeline
E-commerce Customer Service Assistant Team Leader
Whole Foods Market
01.2025 - Current
Store Trainer & Onboarding Specialist
Whole Foods Market
01.2012 - 01.2025