Baylea Coppinger
DFW Metroplex,TX
Summary
Dedicated and highly organized professional with four years of hands-on experience managing a busy household and raising two young children. Developed exceptional skills in time management, multitasking, conflict resolution, and emotional intelligence while maintaining structure and care in a dynamic environment. Proven ability to adapt quickly, learn new systems, and handle high-pressure situations with patience and efficiency. Now seeking to transition back into the workforce with a renewed sense of purpose, a strong work ethic, and transferable skills that align with team-oriented, client-focused roles.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
WELLS FARGO
South Lake, TX
04.2020 - 05.2022
- Provide support to internal and external customers in account management, operations, documentation, and technical support
- Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact
- Receive direction from managers and exercise judgment within defined parameters while developing an understanding of the related policies, procedures, or compliance requirements
- Act as a primary support person for the customer and internal partners supporting customer services
- Provide information to managers as well as internal and external customers to resolve customer issues
Exhibitor Services Specialist
FREEMAN
Grand Prairie, TX
03.2019 - 02.2020
- Provided expert support for all customer needs, which include products and services, billing questions, technical issues, and event-related requests
- Processed, researched, and resolved complex requirements, inquiries, and complaints to ensure customer retention and satisfaction
- Quoted prices and credit terms in compliance with Freeman policies and procedures
- Maintained accurate knowledge of all exhibitor products and services and of the website for exhibitor ordering
Education
High School Diploma - General Studies
Brewer High School
White Settlement, TX01.2016
Skills
- Microsoft Office, Customer Service, Account Management, Quality Assurance, communication, time management, multitasking under pressure, conflict resolution, empathy and patience, adaptability
Hobbies and Interests
Hiking, Traveling, Renovating, Spending time with family, and working on my small business
ASSESSMENTS
- Customer Focus & Orientation
- Score: Highly Proficient September 2019
- Displayed a good-natured and cooperative demeanor when dealing with others in challenging situations
- Demonstrated sensitivity to others' needs and willingness to address their concerns
Timeline
Customer Service Representative
WELLS FARGO
04.2020 - 05.2022
Exhibitor Services Specialist
FREEMAN
03.2019 - 02.2020
High School Diploma - General Studies
Brewer High School