Baylee Brown
Blackwell
Summary
Highly motivated, friendly team player with 11+ years of experience in very fast paced customer service environments.
Overview
11
11
years of professional experience
Work History
Optical Assistant
Complete Vision Care
Ponca City
12.2023 - Current
- Manage optical inventory, perform precise eyewear fittings, and ensure compliance with vision care standards.
- Provide empathetic guidance to patients in selecting eyewear that aligns with their lifestyle and visual requirements.
- Ensure ongoing customer satisfaction.
- Assisted with frame selection, lens measurements, and repairs of optical products.
- Performed administrative duties such as data entry, insurance filing and referrals.
- Consulted with customers about insurance coverage options for eyewear purchases
Cosmetologist
Tangles Salon
Ponca City
05.2021 - 09.2024
- Maintain detailed client records, enhancing customer retention and satisfaction.
- Schedule appointments via phone and email, optimizing salon operations.
- Advise clients on hair and skin care, tailoring recommendations to individual needs.
Cashier/Utility Billing Clerk
City Of Blackwell
Blackwell
11.2018 - 12.2019
- Executed billing tasks and recorded information in company databases.
- Managed invoicing and payment processing operations.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Pharmacy Clerk/Pharmacy Technician
Bintz Pharmacy
Ponca City
06.2014 - 11.2018
- Prepared bills for insurance companies and submitted required paperwork.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.
- Established and maintained patient profiles, updating organizational database with current information.
Education
Cosmetology -
Ponca City Beauty College
Ponca City, OK05.2021
Health Sciences -
Pioneer Technology Center
Ponca City, OK05.2014
High School Diploma -
Blackwell High School
Blackwell, OK05.2013
Skills
- Telecommunications
- Money Handling
- Customer Service
- Insurance Processing/Billing
- Time Management
- Team Leadership
- Teamwork
- Appointment Scheduling
- Client Education
- Invoicing
- Payment Processing
- Database Management
Timeline
Optical Assistant
Complete Vision Care
12.2023 - Current
Cosmetologist
Tangles Salon
05.2021 - 09.2024
Cashier/Utility Billing Clerk
City Of Blackwell
11.2018 - 12.2019
Pharmacy Clerk/Pharmacy Technician
Bintz Pharmacy
06.2014 - 11.2018
Cosmetology -
Ponca City Beauty College
Health Sciences -
Pioneer Technology Center
High School Diploma -
Blackwell High School