Baylee Czech
Scottsdale,AZ
Summary
Results-driven insurance professional specializing in property claims and policy servicing. Experienced in claims investigation and regulatory compliance, with a strong background in documentation and customer resolution. Proven ability to manage high-priority workloads effectively, ensuring accuracy and professionalism in all aspects of work.
Overview
4
4
years of professional experience
Work History
Operations & Event Manager
Paddle Battles Open
Scottdale, AZ
12.2025 - Current
- Coordinated planning and execution of tournaments, encompassing website development, participant registration, event mapping, logistics, and day-of operations to deliver a seamless participant experience.
- Manage tournament-day operations, addressing participant needs and resolving operational issues in real time; also oversee tournament photography and winner recognition, including photos featuring sponsor branding and promotional materials.
- Secured and managed tournament sponsorships, including Chick-fil-A, ProBaller, and Proton, coordinated sponsor involvement and visibility to maximize engagement.
- Managed tournament financial operations, overseeing bookkeeping, receipt management, and expense tracking to ensure accurate financial reporting and support for event execution.
Operations & Production Support
Luxleo
Scottsdale, Arizona
02.2025 - 12.2025
- Supported day-to-day operations for jewelry brand, contributing to production, inventory preparation, fulfillment, and product presentation; engaged with company since 2018, transitioning to full-time role in 2025.
- Managed product preparation and inventory processes, including jewelry production, packaging, and coordination of the tumbling and plating processes to help maintain quality and workflow efficiency.
- Provided operational support across company through cross-functional projects, adapting to changing priorities to ensure smooth business operations.
- Collaborated with photographers and creative teams to enhance product visibility and presentation, contributing to photography and creative initiatives to showcase jewelry.
Inside Property Adjuster
Allstate
Scottsdale, Arizona
11.2024 - 02.2025
- Obtained licensing for insurance adjusting and managed property claims by communicating with claimants, gathering information, documenting claim details, and facilitating the resolution process.
- Communicated professionally with policyholders by phone to assess claim needs, explain processes, address concerns, and provide timely assistance throughout the claims experience.
- Shadowed an experienced outside property adjuster during field ride-alongs to gain practical exposure to property inspections, damage assessment, and field claim operations, preparing for transition into an outside adjusting role.
- Collaborated with teammates and participated in group meetings to discuss claims, share information, resolve customer concerns, and develop effective approaches to complex situations.
Insurance Sales Representative
USAA
Phoenix, Arizona
01.2024 - 11.2024
- Issued and serviced a variety of insurance products, including homeowners, auto, renters, and valuable personal property policies, while ensuring customers received accurate coverage and required documentation.
- Assessed customer needs and explained coverage options to assist in selecting appropriate insurance policies, while maintaining detailed documentation.
- Managed customer interactions involving sensitive personal and financial information, ensuring professionalism, confidentiality, and compliance with established procedures.
- Collaborated with mortgage companies and external parties to resolve homeowners' insurance requirements and documentation issues efficiently.
AAII / AAIII / Records Clerk
Arizona Department of Corrections
Phoenix, Arizona
11.2022 - 01.2024
- Managed intake records for 80–150+ inmates, accurately entering and verifying criminal history, SSN, FBI, SID, and sentencing information to ensure compliance with intake procedures.
- Conducted background checks using Arizona Criminal Justice Information System (ACJIS) certification for inmates, visitors, and staff; analyzed findings and reported relevant information to support security protocols.
- Assisted investigations and compliance efforts by gathering documentation and evidence for injunction matters and coordinating with correctional facilities to verify adherence to required procedures.
- Supported administrative operations and staff development by maintaining records, coordinating documentation, assisting with daily workflow, and training staff on applicable processes and procedures.
Education
High School Diploma -
Pinnacle High School
Phoenix, AZ01-2021
Skills
- Investigative Research & Analysis
- Confidential Information Handling
- Regulatory Compliance & Procedural Adherence
- Claims & Administrative Documentation
- High-Priority Task Management
- Cross-Functional Collaboration
- Records Management & Data Accuracy
- Complex Problem-Solving & Resolution
Timeline
Operations & Event Manager
Paddle Battles Open
12.2025 - Current
Operations & Production Support
Luxleo
02.2025 - 12.2025
Inside Property Adjuster
Allstate
11.2024 - 02.2025
Insurance Sales Representative
USAA
01.2024 - 11.2024
AAII / AAIII / Records Clerk
Arizona Department of Corrections
11.2022 - 01.2024
High School Diploma -
Pinnacle High School