Madison Hudson
Brunswick,GA
Summary
Experienced in public safety communications, specializing in high-stakes emergency response and investigative support. Combines analytical skills with effective communication to gather and relay vital information among agencies, ensuring situational awareness and operational efficiency. Educational background includes a bachelor's in criminal justice and graduate studies in Cybersecurity and AI. I will be willing to relocate for any accepted job position.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
911 Communications Officer | Full-Time
GLYNN-BRUNSWICK 911
Brunswick, Georgia
07.2024 - Current
- Provide emergency communications support for law enforcement, fire, and emergency medical services in a high-volume public safety environment requiring accuracy, confidentiality, sound judgment, and rapid decision-making.
- Utilize NCIC and GCIC systems to research, verify, and communicate law-enforcement information to authorized personnel in support of public safety operations.
- Research and relay information involving criminal histories, warrants, protective orders, vehicle registrations, property ownership, prior incident history, BOLO information, and other information relevant to active law-enforcement operations.
- Gathered, evaluated, verified, and documented information from callers, witnesses, law-enforcement personnel, and other sources to enhance emergency response and investigative activities.
- Dispatch police, fire, and EMS resources while monitoring multiple simultaneous incidents and prioritizing information based on urgency, operational risk, and available resources.
- Maintain accurate CAD records, incident documentation, communications logs, and other records supporting operational review and potential legal or investigative needs.
- Apply active listening and structured questioning techniques to obtain critical information from callers and involved parties while maintaining professionalism during stressful and emotionally charged situations.
- Identified inconsistencies and significant details during calls, verifying and communicating relevant information to ensure accurate situational awareness.
- Coordinated information among multiple agencies and responding personnel during complex incidents, ensuring timely communication and effective information management.
Tactical Dispatcher / Team Member
GLYNN-BRUNSWICK 911
- Executed specialized communications and investigative support during SWAT deployments, high-risk warrant services, hostage/barricade incidents, active shooter situations, manhunts, search operations, civil disturbances, dignitary protection, special events, and other critical incidents to ensure operational effectiveness.
- Support Incident Command by maintaining situational awareness, coordinating communications and resources, documenting significant events, and relaying real-time operational intelligence.
- Track law-enforcement personnel, command staff, K9 units, negotiators, EMS, fire, and mutual-aid resources to support accountability and officer safety.
- Coordinate communications between participating agencies during complex incidents requiring interoperability, accurate information sharing, and controlled communications.
- Support search operations by tracking search teams, grid assignments, last-known locations, search progress, K9 deployments, and other operational resources.
- Coordinated communications and resources for high-risk warrant operations, overseeing perimeter operations, medical standby, traffic control, and prisoner transport.
- Respond to officer emergency activations by determining location, notifying command personnel, coordinating immediate assistance, documenting communications, and continuously monitoring the affected unit.
- Maintained CAD documentation, radio logs, incident recordings, and operational records for after-action review, supporting legal compliance and informing investigative processes.
- Coordinated rapid response communications for tactical operations
Furniture Manager
BIG LOTS
Statesboro, Georgia
05.2023 - 07.2024
- Managed daily furniture department operations while providing professional customer service and ensuring accurate completion of sales and operational procedures.
- Handled cash transactions and maintained accountability for financial activity in accordance with company policies and internal controls.
- Monitored inventory levels, transactions, merchandise movement, and department records to maintain accuracy and identify discrepancies.
- Supervised and supported employees, delegated responsibilities, monitored performance, and ensured adherence to company policies and procedures.
- Assisted customers with purchases, concerns, product questions, and transaction issues while maintaining professionalism and effective communication.
- Reviewed operational information and addressed discrepancies involving inventory, transactions, and merchandise to support accurate business records.
- Coordinated with store management and other departments to resolve customer, inventory, and operational issues.
- Maintained organized records and documentation while managing multiple priorities in a fast-paced retail environment.
Education
MBA - Business Management, Concentrations:, Cybersecurity, Artificial Intelligence
TROY UNIVERSITY — ONLINE
Alabama 03-2027
Bachelor's Degree - Criminal Justice and Criminology
GEORGIA SOUTHERN UNIVERSITY
06-2024
Skills
- NCIC / GCIC Operations
- Criminal Database Research
- Investigative Research & Analysis
- Information Verification
- Intelligence Gathering & Dissemination
- Critical Incident Response
- Emergency Resource Coordination
- Spillman CAD systems
- Microsoft Word & Excel
- Crisis Communication
- Team Coordination
- Problem Solving & Decision Making
- Confidential Information Handling
- Spillman CAD Systems NCIC / GCIC Microsoft Word Microsoft Excel Public Safety Communications Systems
- Customer service
- Dependable and responsible
- Secure sensitive information
Certification
NCIC / GCIC Operations, CJIS, Emergency Medical Dispatch (EMD), TERT, NIMS / ICS, FEMA / ICS Training, CPR / First Aid
AWARDS & RECOGNITION
Police Dispatch Award, Calltaking Award, CPR Lifesaving Award
Timeline
911 Communications Officer | Full-Time
GLYNN-BRUNSWICK 911
07.2024 - Current
Furniture Manager
BIG LOTS
05.2023 - 07.2024
Tactical Dispatcher / Team Member
GLYNN-BRUNSWICK 911
MBA - Business Management, Concentrations:, Cybersecurity, Artificial Intelligence
TROY UNIVERSITY — ONLINE
Bachelor's Degree - Criminal Justice and Criminology
GEORGIA SOUTHERN UNIVERSITY