Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Quote
Timeline
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Felisha R Clarke
Open To Work

Felisha R Clarke

Stockbridge,USA

Work Preference

Job Search Status

Open to work
Desired start date: 2 weeks notice

Desired Job Title

Police Communications SupervisorSenior Communications DispatcherEmergency Medical DispatcherGCIC/NCIC SpecialistCJIT Communications Dispatcher

Work Type

Full Time

Location Preference

HybridOn-SiteRemote
Location: Stockbridge, USA
Open to relocation: Yes

Salary Range

95000/yr - 130000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsPaid sick leave401k match4-day work weekHealthcare benefitsWork from home optionPaid time off

Summary

Communications Management Professional with 18+ years of experience in 9-1-1 and law enforcement communications, including leadership in high-volume public safety environments. Skilled in communications center operations, personnel management, training development, policy implementation, and GCIC/NCIC compliance. Proven ability to lead teams, manage critical incidents, optimize staffing, and improve operational efficiency while maintaining high standards of emergency response and service delivery.

Overview

19
19
years of professional experience

Work History

Police Communications Supervisor

MARTA Police Department
09.2023 - Current
  • Administer overall operations of a 24/7 metropolitan transit police communications center, ensuring effective emergency and non-emergency call handling, radio dispatch, CAD documentation, GCIC/NCIC transactions, and incident coordination.
  • Provide managerial direction to communications personnel through direct supervision, coaching, performance evaluations, corrective action, and employee development planning.
  • Develop and implement operational directives, supervisory procedures, quality assurance standards, and training programs to strengthen service delivery and accountability.
  • Develop short- and long-range operational goals, staffing plans, and workflow improvements to maintain efficient communications center performance.
  • Manage work schedules, overtime assignments, shift coverage, leave requests, and workforce deployment to ensure continuous 24-hour operations.
  • Oversee employee training, certifications, field readiness, and professional development for newly hired and incumbent communications personnel.
  • Monitor and enforce compliance with GCIC, NCIC, CJIS, departmental policies, and applicable state and federal regulations.
  • Manage and support CAD systems, emergency communications platforms, radio systems, recording systems, and related public safety technology initiatives.
  • Ensure communications records, reports, and documentation are maintained in accordance with departmental requirements and Georgia records retention standards.
  • Lead center communications operations during critical incidents, major emergencies, and special events requiring expanded staffing and multi-agency coordination, including FIFA World Cup operations.
  • Receive, review, and investigate operational concerns, complaints, and service-delivery issues, implementing corrective actions and process improvements as needed.
  • Prepare and deliver operational briefings, executive summaries, and presentations for command staff, management personnel, and external stakeholders.
  • Collaborate with command staff, emergency management officials, investigators, partner agencies, and vendors to improve center operations, directives, and communication procedures.
  • Recommend equipment purchases, system upgrades, and technology improvements to support communications center operations and long-term operational goals.

Senior Communications Dispatcher

MARTA Police Department
10.2022 - 09.2023
  • Served as a senior operational resource during routine operations, critical incidents, and major events.
  • Optimized dispatcher performance through continuous training in communications technology and protocols.
  • Upheld strict confidentiality standards while handling sensitive information related to public safety matters.
  • Bolstered team morale with clear communication, active listening, and effective problem-solving skills.
  • Streamlined dispatch processes for improved coordination between first responders and support units.
  • Coordinated emergency response resources through radio dispatch and CAD systems while prioritizing incidents and maintaining accountability for field personnel.
  • Provided procedural guidance and technical support to dispatchers and call-takers.
  • Assisted supervisors with employee training, quality assurance, operational problem-solving, and policy implementation.
  • Supported employee development through coaching, mentoring, and on-the-job instruction.
  • Ensured communications activities and criminal justice transactions complied with GCIC/NCIC regulations, agency procedures, and confidentiality requirements.
  • Coordinated emergency response communications for law enforcement and public safety personnel.
  • Monitored radio transmissions to ensure timely dispatching of units and resources.
  • Developed training materials for new dispatchers, enhancing onboarding efficiency and effectiveness.

Emergency Medical Dispatcher

City of Atlanta Department of Aviation
09.2018 - 10.2022
  • Coordinated emergency and non-emergency public safety response in a complex airport environment involving police, fire, EMS, security, and partner agencies.
  • Assessed incoming information, established priorities, gathered critical details, and directed calls to appropriate response resources.
  • Managed multi-channel radio communications and served as a primary link between field personnel, supervisors, airport officials, and responding agencies.
  • Exercised independent judgment during emergencies to support timely deployment and continuity of operations.
  • Operated GCIC/NCIC systems for criminal history inquiries, warrant checks, vehicle searches, and related transactions.
  • Maintained incident reports, records, logs, and confidential information in accordance with agency and criminal justice standards.

GCIC/NCIC Specialist

Atlanta Technical College Police Department
12.2015 - 10.2016
  • Administered the agency’s GCIC terminal operator program and supported leadership in maintaining GCIC, NCIC, and CJIS compliance.
  • Trained, evaluated, supervised, and pre-certified assigned personnel in GCIC operations.
  • Coordinated terminal operator training, certification, and recertification activities.
  • Prepared the agency for state GCIC audits by reviewing records, identifying deficiencies, organizing documentation, and implementing corrective measures.
  • Reviewed and validated records to ensure entries were accurate, complete, timely, and supported by documentation.
  • Assisted with CJIS network operations, system security, access controls, and protection of criminal justice information.
  • Supported daily operations by monitoring surveillance systems and reporting incidents promptly.
  • Developed training materials to enhance staff proficiency and productivity.
  • Led safety drills and workshops, ensuring preparedness for emergency situations among personnel.
  • Mentored junior staff in operational procedures, enhancing team performance and service delivery.

CJIT Communications Dispatcher

MARTA Police Department
10.2007 - 12.2015
  • Coordinated police response activities in a high-volume communications environment using CAD, radio, telephone, and criminal justice information systems.
  • Received, evaluated, prioritized, and documented emergency and non-emergency calls while ensuring appropriate resource dispatch.
  • Managed multiple radio channels, monitored field activity, and maintained status awareness for public safety personnel.
  • Conducted on-the-job training for new dispatchers and provided progress reports and performance evaluations.
  • Performed GCIC/NCIC inquiries and entries involving warrants, wanted persons, missing persons, stolen vehicles, firearms, articles, and criminal histories.
  • Maintained accurate communications logs, criminal records, incident documentation, and property-related records.

Education

Bachelor of Science - Applied Cybersecurity Management

Grand Canyon University

Associate of Science - Networking

Atlanta Technical College
01-2024

Skills

  • 9-1-1 Communications Center Management
  • Operations Leadership and Administration
  • Strategic Planning and Staffing Oversight
  • Personnel Supervision and Team Development
  • Emergency Communications Systems
  • CAD Administration and Documentation
  • GCIC/NCIC and CJIS Compliance
  • Policy and Procedure Development
  • Scheduling, Staffing, and Overtime Management
  • Performance Evaluations and Coaching
  • Quality Assurance and Process Improvement
  • Emergency Incident Coordination
  • Interagency Collaboration
  • Records Management and Retention
  • Public Safety Technology Support
  • Equipment and Systems Recommendations

Certification

  • CTO - Communications Training Officer
  • EMD - Emergency Medical Dispatch
  • Terminal Agency Coordinator
  • GCIC/NCIC Terminal Operator

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale

Timeline

Police Communications Supervisor

MARTA Police Department
09.2023 - Current

Senior Communications Dispatcher

MARTA Police Department
10.2022 - 09.2023

Emergency Medical Dispatcher

City of Atlanta Department of Aviation
09.2018 - 10.2022

GCIC/NCIC Specialist

Atlanta Technical College Police Department
12.2015 - 10.2016

CJIT Communications Dispatcher

MARTA Police Department
10.2007 - 12.2015

Associate of Science - Networking

Atlanta Technical College

Bachelor of Science - Applied Cybersecurity Management

Grand Canyon University

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Felisha R Clarke