EMILY ROBERTS
Philadelphia,PA
Summary
Highly disciplined professional with experience in intelligence analysis, federal compliance, interagency coordination, investigative research, and high-stakes communication across U.S. government and international environments. Demonstrated ability to manage complex operations, conduct interviews, assess risks, analyze data, and deliver mission-critical reports. Proficient in German and Arabic with a strong background in OSINT, cross-cultural communication, and crisis-driven decision-making.
Overview
10
10
years of professional experience
Work History
Branch Manager
Terminal Shipping Agency
01.2025 - Current
- Coordinate with CBP, USCG, and federal entities ensuring compliance and inspection readiness.
- Conduct detailed reviews of manifests and export filings to detect discrepancies.
- Review and verify documentation for accuracy (shipping, billing, compliance forms), reducing errors and delays.
- Lead customer/vendor interviews to verify information and resolve conflicts.
- Manage time-sensitive international crew and customs issues.
- Direct special projects requiring investigative follow-up and multi-agency coordination.
- Supervise a three‑person team and lead the company’s most profitable branch.
Vessel Agent
Terminal Shipping Agency
08.2022 - 12.2024
- Coordinated high‑stakes maritime operations requiring real‑time decisions.
- Maintained federal compliance through AMS/AES/ACE filings with CBP/USCG.
- Managed controlled-access crew changes and sensitive material movement.
- Identified anomalies and prevented compliance violations.
- Applied interviewing and conflict‑resolution techniques with diverse stakeholders.
Professional Recruiter
Express Employment Professionals
03.2022 - 08.2022
- Conduct investigative interviews, background screenings, and qualification assessments.
- Perform verification checks, drug tests, and documentation management.
- Analyze candidate data for pattern identification and suitability.
- Prepare structured interview briefs and evaluation summaries.
Communications Specialist
Kaizen Company / USAID Project
06.2020 - 03.2022
- Led communications for U.S. government–funded program ensuring accuracy and compliance.
- Interviewed field personnel, verified reports, and prepared official documentation.
- Coordinated with foreign ministries and U.S. officials.
- Prepared briefings, official letters, and investigative summaries.
- Managed logistics and security considerations for high-level meetings.
Security Analyst
SITE Intelligence Group
08.2015 - 09.2018
- Used OSINT tools and language skills to monitor geopolitical and security developments.
- Conducted pattern analysis and forecasting related to militant groups.
- Produced intelligence reports under strict confidentiality.
- Maintained analytical databases and collaborated during crises for real-time reporting.
- Analyzed complex data sets to identify trends and inform strategic decision-making.
- Developed comprehensive reports that enhanced stakeholder understanding of key performance indicators.
Education
Bachelor of Arts - German & World Language Education
Temple University
Philadelphia, PASkills
- Investigative Research & Analysis
- Federal Compliance (CBP, USCG)
- Interpersonal Communication
- OSINT & Intelligence Monitoring
- Risk Assessment & Mitigation
- Report Writing & Documentation
- Crisis Response & Multitasking
- Interagency Coordination
- Project & Operations Management
- Foreign Languages (German & Arabic)
LANGUAGES
English – Native
German – Proficient
Arabic (Jordanian Dialect) – Proficient
Modern Standard Arabic – Beginner
Timeline
Branch Manager
Terminal Shipping Agency
01.2025 - Current
Vessel Agent
Terminal Shipping Agency
08.2022 - 12.2024
Professional Recruiter
Express Employment Professionals
03.2022 - 08.2022
Communications Specialist
Kaizen Company / USAID Project
06.2020 - 03.2022
Security Analyst
SITE Intelligence Group
08.2015 - 09.2018
Bachelor of Arts - German & World Language Education
Temple University