Baylee Greffen

• Analyzed business performance data and forecasted business results for upper management.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Proposed or approved modifications to project plans.
• Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
• Monitored employee attendance records, timekeeping, and payroll information.
• Supervised daily operations including scheduling shifts, assigning duties.
• Analyzed sales data to identify trends and adjust strategies accordingly.

• Uploaded photos, videos, or images to online storefronts for promoting the digital business.
• Assisted teammates with daily tasks during peak periods.
• Implemented feedback from clients to continuously improve service and client satisfaction.
• Developed strategies to improve customer satisfaction ratings with online grocery services.
• Drove the FTPR, PRESUB, and POST SUB to exceed company standards.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Planned and led team meetings to review business results and communicate new and ongoing priorities.
• Monitored employee attendance records, timekeeping, and payroll information.
• Supervised daily operations including scheduling shifts, assigning duties.
• Assisted in the development of operational strategies to ensure efficient and productive operations.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Job duties were the same as prior Digital Coach Job titles.

Job duties were the same as prior Digital Coach job titles.

• Organized team activities to build camaraderie and foster pleasant workplace culture.
• Collaborated with security staff and law enforcement on shoplifting and vandalism response.
• Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
• Resolved technical issues related to the front end development process.
• Assigned work and monitored performance of project personnel.
• Analyzed sales data to identify trends and adjust strategies accordingly.
• Promoted store loyalty program to increase customer engagement and drive consistent sales.
• Taught junior employees proactive strategies to meet operational and sales goals.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Evaluated financial reports and trend forecasts.
• Put together schedule for floor staff according to skill sets and coverage needs.
• Maintained important files, running reports and delivering updates on occupancy and revenue.