Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Baylee Grisham

Collierville,Tennessee

Summary

I have proven to excel in customer service and satisfaction in both restaurant and retail settings. I have received a 100% in a secret shopper report and have obtained bonuses due to my punctuality, reliability, and through personal reviews from my regular guests. I have a strong work ethic and pride myself on being a fast learner. With experience in both customer service and restaurant environments, I am well-trained in delivering high-quality service and efficiently managing tasks.

Overview

6
6
years of professional experience

Work History

Starbucks

Target
Collierville, Tennessee
03.2023 - Current
  • Identified needs of customers promptly and efficiently.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Worked effectively in team environments to make the workplace more productive.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Completed day-to-day duties accurately and efficiently.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Developed creative recipes for signature coffees or blended drinks unique to the cafe.
  • Adhered to health department regulations concerning sanitation standards.

Customer Service Advocate

Target
Collierville, Tennessee
03.2022 - 05.2023
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Trained new staff members in service desk functions and processes.
  • Managed end-of-day operations including writing break schedules, closing registers, and handling cash.
  • Assisted guests with their needs, ensuring a positive customer experience.
  • Oversaw all closing procedures, ensuring a smooth and efficient end to daily operations.
  • Assisted guests with service needs including returns, pick-up orders, complaints, and store navigation.
  • Provided versatile support by training in every store department, including Starbucks, to meet operational needs.

Restaurant Team Member

Pyros Fresh Fire Pizza
Collierville, Tennessee
12.2020 - 01.2022
  • Maintained cleanliness of dining area throughout shift; wiped down tables between seatings and swept floors as needed.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Prepared checks, itemizing total meal costs and taxes.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.

Restaurant Hostess

Hickory Tavern
Collierville, Tennessee
07.2019 - 09.2020
  • Coordinated dining room staff workflow to foster prompt and courteous service.
  • Provided menus and answered questions about menu items and specials.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.

Education

Bachelor of Arts - Communications

University of Memphis
Memphis, TN
05-2025

High School Diploma -

Center Hill High School
Olive Branch, MS
05-2021

Skills

  • Dependable and responsible
  • Communication
  • Multitasking
  • Customer service
  • American Sign Language Proficient
  • Master Barista
  • Punctuality
  • Organization

References

References available upon request.

Timeline

Starbucks

Target
03.2023 - Current

Customer Service Advocate

Target
03.2022 - 05.2023

Restaurant Team Member

Pyros Fresh Fire Pizza
12.2020 - 01.2022

Restaurant Hostess

Hickory Tavern
07.2019 - 09.2020

Bachelor of Arts - Communications

University of Memphis

High School Diploma -

Center Hill High School

Similar Profiles

CREATE PROFILE
Baylee Grisham