Summary
Overview
Work History
Education
Skills
Accomplishments
Extra- Curricular Activités
Additional Information
Languages
Work Availability
Quote
Timeline
OperationsManager
Katy Harris

Katy Harris

Milwaukee

Summary

  • Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
  • Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
  • Friendly team player dedicated to making delicious specialty coffee and tea beverages and contributing to safe, welcoming cafe environment. Fast learner and adapter to new circumstances and challenges paired with in-depth knowledge of coffee-making equipment operations. Works well under pressure and in fast-paced settings.

Overview

2
2
years of professional experience

Work History

Starbucks

Barista, Starbucks
04.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Working at the cash register
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Developed strategy to increase sales and drive profits.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

PostNet

PostNet
04.2023 - 06.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Bachelor of Science - Information Science And Technology

University of Wisconsin-Milwaukee
Milwaukee, WI
05.2027

High School Diploma -

Cedarburg High School
Cedarburg, WI
06.2023

Skills

  • Technical Support
  • Product Knowledge
  • Money Handling
  • Safety Understanding
  • Order Accuracy
  • Food Preparation and Safety
  • Stocking and Replenishing
  • Customer Relationship Management
  • Data Entry
  • Dependable and Responsible
  • Ability to understand and carry out oral and written instructions and request clarification when needed
  • Reading Comprehension
  • Pet Handling
  • Programming Skills

Accomplishments

  • High Honor Roll at Cedarburg High School (Fall 2019- Graduation, 2023).
  • National History Day Exhibit (2021-2022)
  • Selected for Regional and State Competitions
  • Alternate for National Competition
  • "Women In History Award" from the Friends of The Wisconsin Historical Society


Extra- Curricular Activités

  • Irish Dancer at Beglan Academy of Irish Dance in Glendale, Preliminary Championship Level and Regional Oireachtas competition (Summer 2013-Fall 2019).
  • Played Softball for Cedarburg Crush (2015-2020).
  • Tree Planting, Lion's Den Gorge Nature Preserve (Fall 2019).
  • International Club (Fall 2021-Spring 2022).
  • Softball for Cedarburg High School (Spring 2022).
  • Technology Assistant for Cedarburg High School (Spring 2022).
  • Fostering Animals for the Ozaukee County Humane Society (Fall 2021, Summer 2023).
  • Safety Camp for preschooler's (Summer 2022).
  • Safety Camp for 3rd, 4th, and 5th graders (Summer 2022).
  • Volunteered at Riveredge Nature Center, Saukville (Summer-fall 2022).
  • Girls Who Code, University Wisconsin, Milwaukee (Fall 2022).
  • Babysitting (Summer 2023).


Additional Information

  • Have taken Text-Base programming, Block-Base programming, Physical Computing, and AP Computer Science Principals at Cedarburg High School.
  • Learned parts of JavaScript, C++, Python, and HTML

Languages

French
Limited Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Every great dreams begins with a dreamer. Always remember, you have within you the strength, the patience, and the passion to reach for the stars to change the world.
Harriet Tubman

Timeline

PostNet

PostNet
04.2023 - 06.2023

Starbucks

Barista, Starbucks
04.2021 - Current

Bachelor of Science - Information Science And Technology

University of Wisconsin-Milwaukee

High School Diploma -

Cedarburg High School

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Katy Harris