Summary
Overview
Work History
Education
Skills
Timeline
Generic

Baylee Henderson

Pontiac,MI

Summary

Hard working individual with a strong drive to not only do the best job possible but be the best at it. Committed leader with multiple documented positives and phoenix moments due to always going above and beyond for the company. Committed to providing efficient and high-quality support in an organized matter. Seeking an opportunity to expand growth and knowledge not only within ones company but ones self.

Overview

6
6
years of professional experience

Work History

Process Guide

Amazon
09.2021 - Current
  • Upheld company standards for quality, performance and accuracy across outbound operations.
  • Processed orders on-time and without error, Surpassing the requested quota in all paths that have been worked.
  • Trained and supervised 15 new employees per month to apply best practices and comply with health and safety procedures and regulations.
  • Collaborated with various departments to manage timely delivery of orders and avoid delays.
  • Maintained the condition and output of 14 machines throughout the facility
  • Worked closely with CMC and RME technicians to keep Smartpac and Carton Wrap machines in working order.

Night Shift Lead

Alex's Market And Grill
06.2018 - 03.2020
  • Managed communication between associates and management, addressing key issues and needs.
  • Observed each team member to carry out duties and provided constructive criticism.
  • Trained staff members to perform inventory management, customer service and follow the serve safe standards.
  • Maintained stock of products and ordered new products when stock was running low.
  • Assisted customers with complaints, questions and concerns.

Cafe Lead

Sam's Club
05.2018 - 06.2019
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Upheld company policies and procedures for food safety, sanitation, and quality.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Maintained a clean and safe working environment for employees and customers alike.

Cashier

Round One Entertainment
01.2018 - 06.2018
  • Reported to and partnered with technicians to solve issues with arcade, bowling, and karaoke equipment.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in the different machines around the arcade.

Education

High School Diploma -

Linden High School
Linden, MI
06.2015

Skills

  • Quality Control
  • 5 years of experience with Microsoft Office (Word, Excel, Outlook)
  • Excellent verbal and written communication
  • Team Building
  • Reliable and trustworthy
  • Leadership

Timeline

Process Guide

Amazon
09.2021 - Current

Night Shift Lead

Alex's Market And Grill
06.2018 - 03.2020

Cafe Lead

Sam's Club
05.2018 - 06.2019

Cashier

Round One Entertainment
01.2018 - 06.2018

High School Diploma -

Linden High School

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Baylee Henderson