BAYLEE M. SHIELDS
Gonzales,Louisiana
Summary
Hardworking and motivated employee with over twelve years' experience fulfilling multifaceted roles. Offer excellent customer service skills, a “can-do” approach to all tasks and a consistently high level. Goal and detail oriented with a background in sales and customer service eagerly seeking a new position with a variety of challenges. I am motivated to bring my skills and experience to a new role.
Overview
13
13
years of professional experience
Work History
Manager
Crunch
Baton Rouge, Louisiana
12.2022 - 06.2024
- Managed day-to-day operations of the facility including personal, gym activities, purchasing and marketing strategies, performing complex clerical duties.
- Assisted upper management with stabilising policies and procedures.
- Ensured a clean and sanitary environment for staff and members.
- Managed billing, collections, and operated financial systems.
Sales Manager
Brandon's Lawn Care Services
Gonzales, Louisiana
08.2022 - 01.2023
- Developed and maintained customer service relationships.
- Coordinated sales.
- Managed commercial and residential lawn care accounts.
- Manage lawn care services on a weekly-basis by scheduling and communicating with teams and customers.
- Answered and assisted customers on phone calls and in-person.
- Provided quotes for potential and existing customers.
Manager
Rotolo's Pizzeria
Prairieville, Louisiana
06.2017 - 05.2021
- Managed day-to-day operations of the facility.
- Motivated wait staff and resolve customer concerns.
- Co-developed fresh marketing ideas to increase profit.
- Managed inventory and stocking.
- Created an inviting atmosphere for customers
Sales Associate
Planet Fitness
Baton Rouge, Louisiana
01.2019 - 06.2021
- Provided exemplary customer service.
- Created an inviting atmosphere for new and returning members.
- Ensured a safe environment by observing machine use by members.
- Provided information regarding memberships and signed new members up in a time-efficient fashion.
- Proficient in point of sales operations and managed monetary transactions
Sales Associate
Squires Formal Wear
Gonzales, Louisiana
09.2012 - 09.2016
- Demonstrated detailed knowledge of all products and services.
- Achieved individual sales goals and assisted store manager to meet store sales goals.
- Ensured each customer was welcomed into the store in a warm and sincere manner.
- Assisted in fulfilling customer needs.
Tank Clerk
PSC Group
Geismar, LA
11.2024 - 02.2025
- Scheduling and coordinating shipments, arranging the loading off tank trucks and coordinating with drivers and carries.
- Tracking shipments, monitoring the status of outgoing shipments and updating records.
- Maintaining records, keeping accurate records of inventory, shipments and other relevant information.
- Completing loading sheets, recording details about the contents and weight of loading tanks.
Manager On Duty
Club 4 Fitness
Baton Rouge, LA
05.2025 - 09.2025
- Supervising the club during my shift, including providing management coverage when the GM/AGM is not on site.
- Lead and supervise front-desk staff and trainers, help train/develop employees and help with scheduling.
- Handle member issues and complaints and make sure members and guests receive good customer service.
- Membership sales, including signing up new members, giving prospective member tours, and following up with leads by phone.
- Help manage supplies and inventory, including ordering supplies with club budget.
- Track club numbers and reports help overall club performance.
Education
High School Diploma -
East Ascension High School
Gonzales, LouisianaSkills
- Organizational Skills
- Interpersonal Skills
- ProficientProficiency in Microsoft Word and Excel
- Problem Resolution
- Fast learner
- Critical Thinking
- Friendly, Positive Attitude
- Reliable and Trustworthy
- Detail-oriented
- Business Operations
Timeline
Manager On Duty
Club 4 Fitness
05.2025 - 09.2025
Tank Clerk
PSC Group
11.2024 - 02.2025
Manager
Crunch
12.2022 - 06.2024
Sales Manager
Brandon's Lawn Care Services
08.2022 - 01.2023
Sales Associate
Planet Fitness
01.2019 - 06.2021
Manager
Rotolo's Pizzeria
06.2017 - 05.2021
Sales Associate
Squires Formal Wear
09.2012 - 09.2016
High School Diploma -
East Ascension High School