Baylee Smith
Orange,Texas
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
5
5
years of professional experience
Work History
Phone Operator
Southeast Texas Ear Nose & Throat
Beaumont, Texas
08.2024 - 08.2025
- Managed patient scheduling via phone calls to ensure timely appointments.
- Handled the organization and upkeep of patient medical records.
- Verified patient insurance information to ensure accurate billing and coverage.
- Processed incoming patient referrals with accuracy and efficiency, ensuring seamless communication and documentation.
Sales Associate
Walmart
Orange, TX
08.2023 - 03.2024
- Greeted customers and provided exceptional customer service.
- Processed credit card transactions quickly and securely.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Attended weekly team meetings to review performance goals and objectives.
- Conducted inventories on a regular basis to track stock levels.
- Trained new team members in cash register operation, stock procedures, and customer services.
Office Assistant
Talked about customs
Bridge City, Texas
02.2020 - 03.2022
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Greeted visitors in a professional manner and provided assistance when necessary.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Maintained an organized filing system of paper documents and electronic files.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Answered phone calls and directed them to appropriate personnel.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Managed daily office operations and maintained a clean and efficient workspace.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Answered and directed phone calls to appropriate staff members.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Scheduled meetings and coordinated materials to be distributed to attendees.
Education
High School Diploma -
Little Cypress Highschool
Mauriceville, TX05-2020
Skills
- Sales Development
- Payment Processing
- Client Account Management
- Promotional support
- Inventory Control
- Order Processing
- Customer Needs Assessment
- Listening Skills
- Positive and professional
- Sales Training
- Money Handling
- Goal-Oriented
- Money Transfer Systems
- Outgoing Personality
- Phone Operating
- Phone transfers
- Insurance Verification
- Billing
- Referral system
Timeline
Phone Operator
Southeast Texas Ear Nose & Throat
08.2024 - 08.2025
Sales Associate
Walmart
08.2023 - 03.2024
Office Assistant
Talked about customs
02.2020 - 03.2022
High School Diploma -
Little Cypress Highschool