Baylee Sorrell
VENETIA,PA
Summary
Dedicated assistant manager with over four years of experience in team leadership and operational management. Expertise in effective communication, conflict resolution, and strategic planning to drive team performance and achieve business objectives.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Panera Bread
pittsburgh, PA
04.2018 - Current
- Orchestrated onboarding process for new staff focused on operational procedures and customer service standards..
- Oversaw inventory levels ensuring prompt stock availability and reducing shortages.
- Streamlined daily schedules for team members to enhance workflow and coverage.
- Enforced food safety protocols to ensure compliance with health regulations.
- Resolved customer inquiries and mitigated issues to improve guest satisfaction.
- Supported management in implementing promotional campaigns and menu changes.
- Collaborated with team members to maintain cleanliness and organization of the café.
- Conducted regular staff meetings to communicate updates and address concerns effectively.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Partnered with management to formulate strategic plans for accomplishing business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Implemented quality control measures to uphold company standards.
- Produced thorough, accurate and timely reports of project activities.
Youth Soccer Referee
Peters Township School District
mcmurray, PA
03.2016 - 10.2018
- Officiated youth soccer matches, ensuring adherence to game rules and regulations.
- Communicated effectively with players, coaches, and parents during games.
- Managed game flow, maintaining a fair and respectful environment for all participants.
- Demonstrated conflict resolution skills during disputes on the field among players.
- Collaborated with other referees to coordinate officiating duties during tournaments.
- Communicated effectively with coaches about rule interpretations as necessary.
Education
Some College (No Degree) - Accounting
Robert Morris University
Coraopolis, PASkills
- Employee onboarding
- Customer service
- Inventory management
- Team collaboration
- Effective communication
- Problem solving
- Leadership skills
- Employee scheduling
- Product branding
- Business development
- Customer relations
- Task delegation
- Strategic thinking
References
References available upon request.
Timeline
Assistant Manager
Panera Bread
04.2018 - Current
Youth Soccer Referee
Peters Township School District
03.2016 - 10.2018
Some College (No Degree) - Accounting
Robert Morris University