Baylee Spears
Summary
Experienced with a strong background in customer interactions and service. Highly skilled in conflict resolution, communication, and problem-solving. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Logistic Account Executive
Total Quality Logistics
03.2025 - 06.2025
- Accurately communicate with the sales team, customers and carriers to maintain and manage daily shipment activities.
- Quick problem solving to resolve issues to ensure pickup and delivery is on time.
- Negotiate competitive pricing and rates with carriers.
Patient Services Associate
Pharmacord
11.2024 - 03.2025
- Complete patient-level benefits verifications for all major medical and pharmacy benefit plans.
- Ensure accuracy in template forms that provide patient level benefits as part of a coverage determination summary.
- Accurately document all benefit information in each case and fax all necessary documents while maintaining HIPPA.
Service Advisor & Consultant
Kia Store Clarksville
04.2022 - 10.2024
- Serve as the main point of contact for customers, insurance companies, extended warranties, and technicians to ensure auto repairs are done in an efficient manner. Maintaining 25-60 open repair orders while updating progress daily.
- Resolve customer complaints while providing excellent customer service.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
Education
High School Diploma -
Meade County High School
Brandenburg, KY05.2018
Skills
- Communication
- Time management
- Leadership
- Problem solving
- Goal-oriented
- Microsoft Office
- Google Suite
- Customer service
- Sales support
- Organizational skills
- Carrier negotiation
- Teamwork and collaboration
Timeline
Logistic Account Executive
Total Quality Logistics
03.2025 - 06.2025
Patient Services Associate
Pharmacord
11.2024 - 03.2025
Service Advisor & Consultant
Kia Store Clarksville
04.2022 - 10.2024
High School Diploma -
Meade County High School
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