Trahrissa Monroe
Total Quality Logistics
Picayune,MS
7
years of professional experience
Detail-oriented logistics professional with a proven track record in managing and tracking logistical requests through automated systems. Expertise in placing online orders, monitoring shipments, and generating comprehensive reports to efficiently identify and resolve issues. Strong analytical skills and a commitment to optimizing processes ensure timely and effective solutions. Adept at collaborating with cross-functional teams to enhance operational efficiency and drive continuous improvement initiatives.
Work History
Logistic account executive
1 Year 5 Months- Developed comprehensive weekly shipment reports to pinpoint delays and facilitate effective management interventions.
- Orchestrated cross-dock scheduling initiatives with warehouse supervisors to ensure timely operations and optimize workflow.
- Coordinated logistics operations, ensuring timely freight movement and accurate documentation.
- Managed customer accounts in CRM, ensuring accurate shipment updates and timely resolution of billing discrepancies.
- Managed quote tracking and payment processing through TMS an automated system (Trax) systems to enhance operational efficiency. Oversaw financial workflows, ensuring timely payment execution and quote management.
- Conducted thorough checks on orders to maintain quality control.
- Analyzed shipment data to identify trends, optimizing routes for efficiency and cost-effectiveness.
CPAP Coordinator
5 Months- Served as primary point of contact for 100 clients weekly, addressing inquiries and guiding CPAP equipment usage.
- Maintained detailed records and ensured timely communication, resolving customer issues with 94% success within 24 hours.
- Collaborated with healthcare professionals to deliver tailored support, contributing to high customer satisfaction scores.
- Worked remotely to support client needs
Sales Associate
4 Months- Delivered exceptional customer service by providing personalized sales support, leading to increased customer satisfaction and repeat business.
- Resolved customer inquiries and issues efficiently, contributing to Nike’s high service quality.
- Managed product displays and stock rotation to create a well-organized, visually appealing store.
HR Representative
5 Months- Managed employee records, processed leave requests, and coordinated new hire orientations to streamline HR operations.
- Supported HR operations by managing employee records, processing leave requests, and coordinating new hire orientations.
- Prepared reports and documentation to enhance internal communications and support HR initiatives.
- Worked remotely to support HR processes
Contract Care Representative (Chat Specialist)
1 Year 1 Month- Supported contract employees, fostering positive experiences throughout assignments.
- Documented interactions in applicant tracking system (Salesforce), streamlining follow-ups and issue resolution.
- Liaised between contractors and clients, enhancing communication and addressing concerns.
- Worked remotely to support team operations.
Assistant Store Manager
3 Months- Managed day-to-day operations, overseeing inventory management, staff scheduling, and tracking sales performance.
- Led team to deliver exceptional customer service and increase sales in fast-paced retail environment.
- Cultivated customer-centric culture through consultative sales support, matching customer needs with appropriate solutions.
- Gulfport, MS
Assistant Branch Manager
10 Months- Enhanced customer satisfaction through personal communication strategies and follow-ups, fostering stronger client relationships.
- Supervised team of 8 employees, delivering training, coaching, and performance evaluations to elevate team effectiveness.
- Implemented sales strategies to meet and exceed branch sales goals, driving branch revenue growth.
Education
Bachelor
Associate of Arts (A.A.)
High School Diploma
Skills
CRM Software
Client management
Communication
Team Leadership
Microsoft Office Suite
Supply chain
Logistics management
Adaptability
Conflict management
Data analysis
Shipping management
Distribution planning
Problem-solving
Timeline
Logistic account executive
Total Quality Logistics
03.2025 - CurrentRead More
CPAP Coordinator
AdaptHealth
09.2023 - 02.2024Read More
Sales Associate
Nike
09.2023 - 01.2024Read More
HR Representative
Aerotek
01.2023 - 06.2023Read More
Contract Care Representative (Chat Specialist)
Aerotek
11.2020 - 12.2021Read More
Assistant Store Manager
Staples
06.2020 - 09.2020Read More
Assistant Branch Manager
Enterprise
04.2019 - 02.2020Read More
Long Beach High School
High School Diploma
Read More
Coker University
Bachelor
Read More
Jones County Junior College
Associate of Arts (A.A.)
Read More