Summary
Overview
Work History
Education
Skills
Timeline
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Baylee Thomas

Customer Service, Retail
Los Angeles,CA

Summary

Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.

Overview

7
7
years of professional experience
13
13
years of post-secondary education

Work History

Guest Advocate

Target
Inglewood, CA
10.2023 - Current
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Took reservations over phone and through email, recording guest information in computer system and verifying details.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Security Officer

Goldenvoice
Los Angeles, CA
09.2023 - Current
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Reported suspicious activities and persons to law enforcement.

Bookkeeper/ Consumer Care Giver

Grace Care Center
Los Angeles, CA
01.2019 - 11.2024
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Maintained and processed invoices, deposits, and money logs.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.

Payroll Administrator

Robert Half
Los Angeles, CA
02.2023 - 11.2023
  • Submitted reports on payroll activities.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.

Wait Staff Member

Ringmasters Sports Bar
Hollywood, CA
01.2023 - 07.2023
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.

Cashier

Sodexo USA
Durant, OK
01.2018 - 12.2018
  • Welcomed customers and helped determine their needs.
  • Restocked and organized merchandise in front lanes.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Diploma - General Studies

Fairfax Senior High School
Los Angeles, CA
09.2011 - 06.2015

Associate Of Business Administration - Business Administration

Los Angeles Trade Technical College
Los Angeles, CA
12.2015 - 06.2019

Bachelor Of Business Administration - Business Administration

La Sierra University
Riverside, CA
06.2019 - 12.2024

Skills

Key stakeholder relationship building

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Timeline

Guest Advocate

Target
10.2023 - Current

Security Officer

Goldenvoice
09.2023 - Current

Payroll Administrator

Robert Half
02.2023 - 11.2023

Wait Staff Member

Ringmasters Sports Bar
01.2023 - 07.2023

Bachelor Of Business Administration - Business Administration

La Sierra University
06.2019 - 12.2024

Bookkeeper/ Consumer Care Giver

Grace Care Center
01.2019 - 11.2024

Cashier

Sodexo USA
01.2018 - 12.2018

Associate Of Business Administration - Business Administration

Los Angeles Trade Technical College
12.2015 - 06.2019

Diploma - General Studies

Fairfax Senior High School
09.2011 - 06.2015

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Baylee ThomasCustomer Service, Retail