Christian Leggett

Customer Service Advocate with Sigma Gamma Rho Sorority, Inc. Enthusiastically provide quality support online and over the phone to the members of the organization, troubleshooting issues for clients. Currently assisting with testing and developing to create better strategies and processes for streamlining the customer experience.

Possessing seven years experience with Office Management as a Scheduling Coordinator/ HR personnel/ Office Manager/. Recruited new employees, ran background checks, and processed individuals for hire as well as managing 150+ CNA's by “pairing” them with clients in the clients home to successfully enable seniors to remain in their homes longer and enable them to avoid the costly decision of having to move into Assisted Living. Promoted in 2018 to Office Manager (from Scheduling Coordinator) and began helping with payroll processes, initiating insurance benefits for employees, and providing evaluations and disciplinary actions. Helped manage several Independent Living Facilities (both staffing and client assistance). Answered multiple lines daily, entered detailed notes on conversations, sent and received client’s insurance documentation related to billing. Maintaining a Certified Nursing Assistant license and would fill in on the numerous occasions of difficulty staffing a shift (COVID made staffing interesting to say the least). Quick learning individual used to working in a faced paced environment. Loyal and dedicated, especially to those who need help. With seven years experience working with special needs individuals. This includes teaching them skills relevant to their lives, working with them on daily tasks within the classroom setting, assisting with toileting needs, assisting with diabetic needs, and helping students transition as smoothly as possible from one task to the next on a daily basis. Responsibilities for this position also include knowledge of, and practice of, bloodborne pathogens. Additional responsibilities included creating, updating, and maintaining classroom data sheets and maintaining the organization and upkeep of the room on a daily basis. An additional two years experience working with individuals with developmental disabilities within their home and community settings. This consisted of working with each individual on life skills, social skills, and other personal goals set by their team of support staff.

With four years experience within the security field including, but not limited to, answering phones, directing employees and guests, monitoring security cameras, and assisting with any basic medical needs/emergencies, walking the grounds and assessing security risks. Responsible for monitoring the entry and exits of guests and ensuring the shipping dock has up to date records of any visitor delivering or picking up products.

The Marine Corps experience allowed for an opportunity to gain personal growth in areas such as moral standards, integrity, and dedication to any tasks presented. The Corps teaches a rigid personal standard of providing excellent service. It helps develop positive characteristics and recognize/improve on personal flaws. The Marine Corps helps individuals develop an incredible work ethic that can benefit in every job chosen thereafter.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

• 2014: Certified in NC as a CNA1 (License No: 472153)
• 2023: Certified with BLS (certification available upon request)

• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
• Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.