Baylei O'Shea
Mount Dora,FL
Summary
Energetic individual with background in fast food and counter service, skilled in efficient order handling and customer satisfaction. Demonstrated ability to maintain high cleanliness standards and manage inventory effectively, ensuring smooth operation of fast-paced environments. Known for strong communication skills and capability to work well under pressure, contributing positively to team dynamics and customer experience. Improved workflow through innovative organization methods, enhancing overall service speed and quality.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Crew Member
McDonald's
Mount Dora, USA
02.2024 - Current
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Presented orders to guests within anticipated service times.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Manager
McDonald's
Mount Dora, USA
12.2022 - Current
- I have been working at McDonald's for over a year, and I have now been promoted to a management position while working there. I got promoted in December, which marked ten months of me working there.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
- Responsible for interviewing, hiring and training new employees.
- Managed team of 10-15 employees in fast-paced environment.
- Trained new employees on food preparation, cash handling, and customer service techniques.
Server/Food Runner
Osprey Lodge
Tavares, USA
06.2022 - 09.2022
- I was a server at Osprey lodge. I would serve their residents breakfast, lunch and dinner. It was a fast paced environment. A lot of customer service. I multi tasked a lot. I was a very hard worker and worked great with a team and would help out with any open shifts that were avalible including doubles.
Custodial Worker
Hampden DuBose Academy
Zellwood, USA
10.2021 - 05.2022
- At the school I attended, I participated in their work-study program. I cleaned the classrooms and the school bathrooms. I also helped out with the school's aftercare program. Lastly, I was a teacher's assistant for my school's third-grade class.
Education
High school diploma -
Hampden Dubose Academy
Zellwood, FL05.2024
Associate of Arts - Pre-Nursing Major
Seminole State College of Florida
Sanford, FLSkills
- Serving
- Restaurant experience
- Customer service
- Computer skills
- Custodial Experience
- Food service
- Cleaning Experience
- Hospitality
- Floor Care
- Organizational skills
- Problem solving
- Employee training
- Time management
- Communication
- Money management
- Positive company representation
- ServSafe
- Team leadership
Affiliations
- In high school was secretary of the National Honor Society.
Accomplishments
- Got promoted to a management position ten months into working my current job.
Certification
- Currently am in school for my CCMA certificate I am expected to graduate August 4th from my program.
Timeline
Crew Member
McDonald's
02.2024 - Current
Manager
McDonald's
12.2022 - Current
Server/Food Runner
Osprey Lodge
06.2022 - 09.2022
Custodial Worker
Hampden DuBose Academy
10.2021 - 05.2022
High school diploma -
Hampden Dubose Academy
Associate of Arts - Pre-Nursing Major
Seminole State College of Florida