Bayleigh Bond
Council Bluffs,IA
Summary
I am a very driven person. Working closely with people and tending to their needs is a strong suit of mine. I am a problem solver and a team player. Being a business owner, I have mastered time management, communication skills, attention to detail, customer satisfaction and many other things!
Overview
12
12
years of professional experience
Work History
Customer Service /Sales Associate
Salon Centric Distribution Center
Council Bluffs, IA
08.2021 - Current
- Build and maintain relationships with peers and upper management to drive team success.
- Answer phones to help customers with queries and resolve basic concerns.
- Retain product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Maintain positive working relationship with fellow staff and management.
- Help customers find specific products, answer questions and offer product advice.
- Maintain knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Assisting teammates with sales-processing tasks to meet daily sales goals.
- Built trusting relationships with customers by making personal connections.
- Answer incoming telephone calls to provide store, products, and services information.
- Work with fellow sales team members to achieve group targets.
- Provide exceptional service to high volume of daily customers.
- Maintain polite and professional demeanor to patrons to encourage inquiries and order placements.
- Process customers' payments and provided receipts.
Salon Owner
The Hair Bay salon
Glenwood, IA
06.2020 - Current
- Maintaining excellent customer service.
- Communicating with clients before and after appointments.
- Booking my own appointments.
- Promote business on social media platforms to maximize clientele and generate income!
- Keep records for inventory, income and expenses, taxes, etc.
- Keeping a clean and tidy space
- Perform hair services daily
- Keeping up with trends not only for hair but for my space, I love interior design and want to have a modern, attractive salon!
- Teaching clients product knowledge and how to take care of their hair after they leave my chair.
- Seeking out continuing education
- Keep up-to-date on regulatory changes affecting business operations.
Independent Booth Renter (hairstylist)
The hair market salon
Omaha, NE
08.2018 - 03.2020
- Pre-booked future appointments to increase repeat business.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Trimmed and styled hair for weddings and special occasions to help clients look and feel best on big day.
- Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
- Provided exemplary level of service to clients to extend relationships for future business.
- Cultivated impactful relationships with clients and drove business development by delivering product knowledge.
Customer Service
Target
Council Bluffs, IA
04.2014 - 12.2015
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Education
Cosmetology License -
Xenon Academy
Omaha, NE05.2018
High School Diploma -
Lewis Central Senior High School
Council Bluffs, IA05.2016
Skills
- Customer service
- Money Management
- Business strategies
- Customer interaction
- Oral communication
- Time Management
- Strong problem solver
- Professional
- Confident decision making
- Team player
References
Erin Prosser - 402-505-2946
Abby Bowden- 402-369-1655
Jenna Christensen- 402-677-0223
Gabrielle Juarez- 515-203- 1471
Timeline
Customer Service /Sales Associate
Salon Centric Distribution Center
08.2021 - Current
Salon Owner
The Hair Bay salon
06.2020 - Current
Independent Booth Renter (hairstylist)
The hair market salon
08.2018 - 03.2020
Customer Service
Target
04.2014 - 12.2015
Cosmetology License -
Xenon Academy
High School Diploma -
Lewis Central Senior High School