Bayley Fine
Flemington,NJ
Summary
Dependable and knowledgeable professional dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts. Hardworking and enthusiastic to take on exciting new challenges and expand my skillset.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Summit Health CityMD
09.2023 - Current
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems and efficiency managed multi-line phone systems and promptly directed calls to appropriate personnel.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Trained new hires on company policies and procedures, ensuring consistent quality of service delivery.
Team Member
The Babysitting Company
12.2022 - Current
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
- Provided compassionate care during emergencies or illness, administering first aid when necessary and communicating promptly with parents regarding any concerns or incidents.
Waitstaff
The Ridge At Back Brook Golf Course
05.2021 - 09.2022
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Boosted overall efficiency by introducing digital ordering systems to streamline communication between front-of-house and back-of-house teams.
- Drove repeat business from loyal members thanks to attentive service that went above-and-beyond expectations.
- Maximized sales opportunities by upselling premium menu items while balancing the need for quick table turnovers.
Customer Representative
Basil Bandwagon
01.2018 - 09.2020
- Increased store efficiency by streamlining inventory management and implementing effective restocking processes.
- Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines during the Covid-19 pandemic.
- Handled cash register transactions accurately, ensuring proper handling of customer payments and change distribution.
- Assisted customers with information regarding healthy alternatives, supplements and nutrition information.
Education
Bachelor of Arts - General Education
Rutgers University
New BrunswickBachelor of Arts - Health Care Administration
Keiser University -
Fort Lauderdale, FL05.2025
Skills
- EMR / EHS
- Interpersonal Communication
- Medical terminology knowledge
- Insurance Verification
- Customer Service
- HIPAA Compliance
- Cross-cultural sensitivity
- High Attention to Detail
- Multitasking and Organization
- Registration and Admissions
Certification
- CPR and First Aid
Volunteer Work
Flemington Food Pantry
(2019 - 2021)
-Worked with members of the Jewish community center to collect, bag, and transport large quantities of canned goods to the food pantry
Timeline
Patient Service Representative
Summit Health CityMD
09.2023 - Current
Team Member
The Babysitting Company
12.2022 - Current
Waitstaff
The Ridge At Back Brook Golf Course
05.2021 - 09.2022
Customer Representative
Basil Bandwagon
01.2018 - 09.2020
Bachelor of Arts - General Education
Rutgers University
Bachelor of Arts - Health Care Administration
Keiser University -
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