Baylie Lesnick
Gilman,MN
Summary
Driven by a results-focused approach, I leveraged problem-solving and team leadership skills at Schuler Shoes to enhance customer satisfaction and foot health through personalized consultations. My expertise in detailed client relationships and attention to detail led to significant improvements in service delivery and repeat business, showcasing my ability to drive positive outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Footwear Consultant
Schuler Shoes
10.2021 - Current
- Provided expert guidance on proper footwear sizing, fit, and care to ensure optimal comfort for customers.
- Demonstrated exceptional communication skills when presenting product features and benefits to customers.
- Educated customers on personalized shoe options based on activity level, style preferences and foot type.
- Boosted customer satisfaction by providing personalized footwear recommendations based on individual needs and preferences.
- Improved customer outcomes by conducting comprehensive foot assessments and gait analyses.
- Educated customers on proper foot care, injury prevention, and footwear selection to promote overall foot health.
- Delivered exceptional customer service during every customer interaction, resulting in high satisfaction rates and repeat business opportunities.
- Participated actively in store-wide meetings to share insights into footwear sales performance metrics as well as suggest ideas for boosting overall profitability.
- Handled customer inquiries and complaints professionally, resolving issues promptly to maintain satisfaction levels.
Clerk
United States Postal Service, USPS
11.2015 - 10.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Trained new employees on postal procedures, regulations, and company policies leading to a smoother onboarding process.
- Assisted customers with package shipping, ensuring proper labeling and timely delivery.
- Monitored inventory of postage stamps and made orders to replenish.
- Managed inventory levels for mailing supplies, placing orders as necessary to maintain availability for customers.
- Developed strong knowledge of USPS policies and procedures, providing informed assistance to customers when needed.
- Processed money orders, cashier''s checks, and other financial transactions with precision and attention to detail.
Assistant Manager
Olde Brick House
11.2018 - 11.2020
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Associate Of General Studies - General Studies
St. Cloud Technical & Community College
Saint Cloud, MNSkills
- Problem-solving
- Attention to detail
- Team leadership & development
- Client relationships
Timeline
Footwear Consultant
Schuler Shoes
10.2021 - Current
Assistant Manager
Olde Brick House
11.2018 - 11.2020
Clerk
United States Postal Service, USPS
11.2015 - 10.2021
Associate Of General Studies - General Studies
St. Cloud Technical & Community College
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