Chylazia Johnson
Odessa,TX
Summary
Dynamic Footwear Supervisor at JD Finishline with a proven track record in enhancing team productivity and customer satisfaction. Skilled in inventory management and employee training, I implemented process improvements that boosted operational efficiency. Committed to fostering collaboration and achieving sales targets, I excel in problem solving and effective communication.
Overview
3
3
years of professional experience
Work History
Footwear Supervisor
JD Finishline
Odessa, TX
08.2023 - 11.2025
- Conducted inventory checks to ensure stock availability and accuracy.
- Implemented store promotions and ensured compliance with visual merchandising standards.
- Trained new associates on store policies and procedures for operational efficiency.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Oversaw daily operations to ensure adherence to company standards and safety protocols.
- Trained new employees on operational procedures and best practices for efficiency.
- Monitored workflow and adjusted staffing levels to meet production demands effectively.
- Implemented process improvements that enhanced team productivity and reduced errors.
- Conducted performance evaluations, providing feedback to foster employee development.
- Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
- Developed training materials to enhance staff knowledge of equipment usage and safety measures.
- Established communication channels among team members to improve collaboration and resolve issues swiftly.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Warehouse Associate
Amazon
Odessa, TX
10.2023 - 05.2024
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to ensure timely order fulfillment and shipping accuracy.
- Conducted regular quality checks on incoming and outgoing shipments to minimize errors.
- Implemented organizational methods to optimize warehouse space and improve workflow efficiency.
- Assisted in training new associates on safety protocols and operational procedures.
- Monitored stock levels and reported discrepancies to management for timely resolution.
- Followed safety guidelines to maintain a clean and hazard-free work environment.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Enhanced customer satisfaction through timely shipment of orders, ensuring proper packaging and labeling.
- Completed regular cycle counts to maintain accurate inventory records.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Operated material handling equipment to unload, move, and store products efficiently.
Sales Associate
Burlington
Odessa, TX
08.2022 - 05.2023
- Maintained organized merchandise displays to enhance shopping experience.
- Processed transactions accurately using point-of-sale systems.
- Handled customer inquiries and resolved issues efficiently, improving satisfaction.
- Collaborated with team members to achieve sales goals through effective communication.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Monitored sales trends to adjust sales strategies and meet changing customer demands.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Implemented feedback from customer surveys to improve shopping experience and meet customer needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Assisted customers in product selection and provided knowledgeable recommendations.
Education
High School Diploma -
Permian High School
Odessa, TXSkills
- Store operations
- Stock replenishment
- Employee scheduling
- Performance analysis
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team leadership
- Team motivation
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Detail-oriented
- Relationship building
- Staff training and development
- Goal setting and achievement
- Task prioritization
- Sales targeting
- Business development and planning
- Sales presentations
- Self motivation
- Product knowledge
- Interpersonal skills
- Client relationship management
- Customer relationship management
- Goal setting
- Professionalism
- Objection handling
- Staff supervision
- Continuous improvement
- Inventory management
- Sales strategy development
- Training development
- Team recruiting and onboarding
Timeline
Warehouse Associate
Amazon
10.2023 - 05.2024
Footwear Supervisor
JD Finishline
08.2023 - 11.2025
Sales Associate
Burlington
08.2022 - 05.2023
High School Diploma -
Permian High School