Summary
Overview
Work History
Education
Skills
Certification
Volunteer Experience
Timeline
Generic

Baylie Monson

Naperville,IL

Summary

Experienced Community Support Specialist and Mental Health Provider skilled in conducting assessments, developing treatment plans, and managing substantial caseloads. Proficient in delivering therapeutic support, teaching coping skills, and providing psychoeducation to clients and their families on mental illness. Experienced in connecting clients with essential resources, advocating for their needs, and addressing sensitive issues with empathy and professionalism. Demonstrated ability to collaborate effectively with multidisciplinary teams.


Overview

5
5
years of professional experience
1
1
Certification

Work History

Community Support Specialist

DuPage County Health Department
07.2023 - Current
  • Conducted mental health assessments, developed treatment plans, and managed a caseload of 70-90 clients, balancing workload and prioritizing client needs.
  • Advocated on behalf of clients in various settings, providing personalized support and resources tailored to individual needs.
  • Provided crisis intervention, including de-escalation, risk assessments, and safety planning.
  • Conducted home and community visits
  • Built rapport with clients, collaborated with therapists, prescribers, and community organizations, and provided referrals.
  • Participated in ongoing training and supervision, prepared progress notes, documented client outreach, and delivered one-on-one counseling to a broad range of clients with various mental health conditions.

Patient Service Representative

Northwestern Medicine
06.2021 - 10.2023
  • Verified insurance eligibility and coverage for patients, resolving any related issues.
  • Addressed sensitive patient concerns with professionalism and empathy, creating a trusting environment.
  • Accurately entered demographic and insurance information into electronic health record systems, managed appointment scheduling, collected payments, and facilitated specimen collection.
  • Served as the first point of contact for patients, identifying and reporting emergent health concerns such as strokes, concussions, and heart attack symptoms to medical staff.


Shift Supervisor

CVS
04.2019 - 05.2021
  • Managed store operations and staff, including training new employees and overseeing daily tasks.
  • Handled cash, balanced tills, and ensured transaction accuracy.
  • Addressed customer inquiries and concerns, providing exceptional service.
  • Oversaw merchandising and product presentation, and managed inventory with regular stock audits.
  • Completed opening and closing procedures with compliant documentation.

Education

Bachelor of Arts - Psychology

Roosevelt University
Chicago, IL
05.2023

Associate of Arts -

College of DuPage
Glen Ellyn, IL
12.2021

Skills

  • Case Management
  • Community Outreach
  • Client Advocacy
  • Mental health Intake Assessments and Treatment Planning
  • Psychoeducation and Life/Coping Skills Building
  • EPIC and Carelogic electronic medical record experience
  • Risk Assessment/Safety Planning for Suicide Prevention
  • Team Collaboration and Care Coordination
  • Building rapport, providing ongoing one-on-one sessions
  • Patient documentation
  • DSM-IV knowledge and diagnosing
  • Scheduling and calendar management

Certification

  • Case Manager/Care Coordinator NPI 1558046599
  • Assessing and Managing Suicide Risk (AMSR)
  • Applied Suicide Intervention Skills Training (ASIST)
  • Motivational Interviewing
  • Crisis Prevention Institute (CPI)
  • DCFS Mandated Reporter
  • IM+CANS (Illinois Medicaid CANS Lifespan)

Volunteer Experience

Refugee One Chicago Volunteer Mentor from May '22 to November '22

  • Mentored refugees, providing guidance on cultural integration, language skills, and job search.
  • Conducted home visits to support daily living needs and community navigation.
  • Connected mentees with local resources, including housing, healthcare, and education.
  • Assisted in setting and achieving personal and professional goals, promoting independence.
  • Collaborated with other volunteers and organizations to enhance support and program effectiveness.

Timeline

Community Support Specialist

DuPage County Health Department
07.2023 - Current

Patient Service Representative

Northwestern Medicine
06.2021 - 10.2023

Shift Supervisor

CVS
04.2019 - 05.2021

Bachelor of Arts - Psychology

Roosevelt University

Associate of Arts -

College of DuPage

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Baylie Monson