Summary
Overview
Work History
Education
Skills
Timeline
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Bayon Opande

Brookings,SD

Summary

Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Operations Analyst Intern

Furniture Mart USA
05.2023 - 08.2023
  • Analyzed data from 4 departments to identify trends and patterns and exercise strategic decisions.
  • Developed and implemented strategies to maximize productivity and streamline operations.
  • Implemented control measures to reduce costs and align with budget.
  • Conducted data analysis to identify weaknesses and improve value and cohesiveness of operations.
  • Completed daily logs for management review.
  • Spearheaded process automation initiatives, reducing manual efforts required in day-to-day operations tasks significantly.

Health Club Assistant Operations Manager

Hotel Englishpoint Marina
01.2016 - 06.2022
  • Supervised operations team of 15 personnel to support operational excellence and excellent customer service.
  • Monitored productivity and optimized procedures to reduce costs
  • Developed and maintain operational guidelines for staff.
  • Increased event participation by effectively promoting club activities through various marketing channels.
  • Contributed to revenue growth by upselling memberships, personal training sessions, and other club services.
  • Resolved member complaints professionally, implementing solutions that fostered satisfaction and loyalty.
  • Coordinated group exercise classes, ensuring instructors were prepared with necessary materials and resources.

Education

Master of Science - Operations Management

South Dakota State University
Brookings, SD
05.2024

Bachelor of Commerce - Finance

University of Nairobi
Nairobi, Kenya
12.2020

Skills

  • Problem solving
  • Communication
  • Organizational
  • MS Outlook
  • Decision Analysis
  • Process Improvement
  • Customer Service
  • Data Modeling
  • Critical Thinking
  • Problem Solving
  • Project Management

Timeline

Operations Analyst Intern

Furniture Mart USA
05.2023 - 08.2023

Health Club Assistant Operations Manager

Hotel Englishpoint Marina
01.2016 - 06.2022

Master of Science - Operations Management

South Dakota State University

Bachelor of Commerce - Finance

University of Nairobi

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Bayon Opande