David Adams
Barista
ST LOUIS,MO
Summary
have a knack for connecting others. Driven to do the best . Give co-workers encouragement. Greatest strengths are preparation, making things right in the moment, and following through.
Overview
7
7
years of professional experience
Work History
Barista
Starbuck
ST LOUIS, United States
03.2015 - Current
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
- Brewed and served coffee, tea and other non-alcoholic drinks according to company standards.
- Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
- Prepared and stocked baked goods, sandwiches, wraps and light snacks to compliment beverage choices.
- Addressed specific customer questions and requests, fielding to manager issues outside of scope.
- Handled OLTP systems, payment processing, cash change and issuing of receipt.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new employees in groups and in one-on-one scenarios.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Controlled line and crowd with quick, efficient service.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Constantly expanded personal knowledge of coffee styles and varieties.
- Cultivated to recall customers' names and address each by name.
- Upsold specialty items with beverages, increasing store sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Educated coworkers and customers about new products.
- Cleaned counters, machines, utensils and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Engendered customer loyalty by remembering personal preferences and allergy information.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Education
High School Diploma -
Penn Foster High School
Scranton, PA03.2012
Skills
- Relationship Building
- Detail-Oriented
- Process Control
- Food Storage Management
- Payment Processing
- Display Maintenance
- Cash Handling
- Product Advertising
- Front of House Operations
- Customer Service
- Product Upselling and Cross Selling
- Problem Solving
Languages
English
Native or Bilingual
Timeline
Barista
Starbuck
03.2015 - Current
High School Diploma -
Penn Foster High School