Excel
Josue Garcia
Translator And Interpreter
Brimfield,MA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Call center industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Service Representative
LogMeIn
Guatemala, Guatemala
05.2019 - Current
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Provided information regarding charge accounts and loyalty programs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Consulted with outside parties to resolve discrepancies and create expert solutions.
Education
High School Diploma -
Jardín Del Edén
Guatemala City 01.2009 - 11.2010
Translation And Interpretation - Language Interpretation And Translation
Oxford Academy Guatemala
Guatemala City 02.2020 - 10.2020
Skills
Technical Support
Receiving support
Service standard compliance
Medical terminology knowledge
Stock management
Multi-line phone talent
Administrative support
Creative problem solving
Software
Office
Networking support
Powerpoint
Certification
Sales Essentials Certificate
Interests
Music
Movies
Travel
Church
Help people
Timeline
Translation And Interpretation - Language Interpretation And Translation
Oxford Academy Guatemala
02.2020 - 10.2020
Customer Service Representative
LogMeIn
05.2019 - Current
High School Diploma -
Jardín Del Edén
01.2009 - 11.2010