Cecilia Bermudez
Hollywood
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Customer Service Chat Representative
Chewy.com
01.2017 - Current
- Collaborated with team members to ensure consistent and high-quality customer service across all channels.
- Managed multiple chat windows simultaneously while ensuring each interaction received personalized attention.
- Assisted customers with product information and guided them through purchasing processes for a seamless experience.
Office Administrative Assistant
South Florida Air Comfort Specialists
06.2021 - Current
- Streamlined billing processes, ensuring accurate and timely invoicing.
- Generated reports and tracked data to monitor operational priorities and scheduling.
- Streamlined payroll processes by implementing efficient software systems and automating manual tasks.
Assistant Manager
Quarter Queens Coin Laundry
01.2013 - 12.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Coordinated employee schedules, payroll and new hire training.
Education
Bachelor Of Business - Human Resources Management
Broward College
Fort Lauderdale, FL2026
Associate Of Business Administration - Human Resources Development
Broward College
Fort Lauderdale, FL12.2024
Broward County Home School
Davie, FL12.2013
Skills
- Fast Learner
- Time Management
- Workload Management
- Data Entry
Timeline
Office Administrative Assistant
South Florida Air Comfort Specialists
06.2021 - Current
Customer Service Chat Representative
Chewy.com
01.2017 - Current
Assistant Manager
Quarter Queens Coin Laundry
01.2013 - 12.2016
Bachelor Of Business - Human Resources Management
Broward College
Associate Of Business Administration - Human Resources Development
Broward College
Broward County Home School
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