Donnesha Williams
Toledo,OH
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Ready to join a worthy great team.
Overview
6
6
years of professional experience
Work History
Customer Service Chat Representative
Banner Health
Toledo, OH
04.2021 - 05.2024
- Responded to customer inquiries through chat in a timely and accurate manner.
- Provided customers with product and service information.
- Resolved customer complaints via phone, email, mail, or social media.
- Maintained updated knowledge of product features and benefits.
- Complied with all company policies related to customer service standards.
- Identified and escalated priority issues per client request guidelines.
- Updated internal databases with contact information after each call was completed.
- Listened attentively to customer needs and concerns; demonstrated empathy during conversations.
- Walked customers through online demonstrations to support better understanding of product features.
Customer Service Representative
Vector Marketing Company
Toledo, OH
01.2018 - 03.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed positive relationships with customers through friendly interactions.
- Processed orders, forms, applications, and requests.
Education
GED -
Educational Service Center of Lake Erie West
Toledo, OH02-2013
Skills
- Strong problem-solving, analytical, and organizational skills
- Ability to work independently and collaboratively in a fast-paced, remote environment
- Excellent organizational skills and attention to detail
- Work independently as well as part of a team
- Multi-task and meet all assigned deadlines in a rapidly changing environment
- Excellent at recognizing a problem and escalate to the appropriate team member for resolution
Timeline
Customer Service Chat Representative
Banner Health
04.2021 - 05.2024
Customer Service Representative
Vector Marketing Company
01.2018 - 03.2021
GED -
Educational Service Center of Lake Erie West