Shakya Boggan
Philadelphia,MS
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Friendly student available for weekend, evening and holiday shifts. Considered hardworking, punctual and driven. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Employment Specialist II
MS Department Of Employment Security
Jackson, MS
06.2019 - Current
- Worked effectively with clients to gather separation information, analyzed and responded in an efficient manner to unemployment claims, prioritized claims, questionnaires, determinations and other unemployment related data, effectively documented details of client communications, expanded claims industry knowledge through training and performed other duties as assigned
- Recognized client employment barriers and devised strategies to resolve.
- Matched clients to open positions based on skills and work requirements.
- Developed relationships with diverse businesses to develop competitive and permanent job opportunities for consumers.
- Prepared and analyzed reports pertaining to employee turnover, recruitment, compensation, employee relations and unemployment.
- Marketed individual skills, abilities and interests to develop potential employment opportunities and secure community employment.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
- Advocated for staff members, helping to identify and resolve conflicts.
- Handled 100 calls per day to address customer inquiries and concerns
Store Manager
Jess2Gorgeous Boutique
Philadelphia, MS
05.2019 - 12.2019
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
Quality Control Intern
Richardson Molding LLC
Philadelphia, MS
02.2018 - 05.2019
- Input data into spreadsheets or electronic databases to build complete documentation of testing and troubleshooting procedures.
- Identified issues and recommended solutions to problems uncovered during course of performing assignments.
- Interpreted analytical data, converting to technical documentation for use in training manuals and standard operating procedures.
- Operated computers, GIS technology and maintenance tracking software.
- Studied reference materials and technical reports to develop thorough understanding of job requirements and role of related jobs within respective departments and broader company.
Education
Bachelor of Science - Communication Sciences & Disorders
University of Mississippi
University, MS05.2022
High School Diploma -
Philadelphia High School
05.2018
Skills
- Candidate Searching
- Report Preparation
- Networking and Partnership Development
- Microsoft Office
- Complex Problem Solving
- Adaptable to Changing Conditions
- Documentation and Recordkeeping
Languages
Spanish
Elementary
American Sign Language
Limited Working
Timeline
Employment Specialist II
MS Department Of Employment Security
06.2019 - Current
Store Manager
Jess2Gorgeous Boutique
05.2019 - 12.2019
Quality Control Intern
Richardson Molding LLC
02.2018 - 05.2019
Bachelor of Science - Communication Sciences & Disorders
University of Mississippi
High School Diploma -
Philadelphia High School