NICKI CLYBURN
Olive Branch,MS
Summary
Experienced Software Quality Engineer with a solid understanding of Agile methodologies and continuous integration practices. Skilled in conducting root cause analysis and implementing corrective actions to improve software quality and performance.
In the beginning of this journey in the QA life I had no idea what at test case was, but I knew the software and the job of the users that used the software that was set to be upgraded that year. And now over 14 years later this is something I take pride in; I enjoy watching and being a part of a project to watch it grow and develop into a software application that has data reporting properly and overall making the end users life a little easier.
TESTING SKILLS SUMMARY Combined 10 years as a software quality assurance tester/lead. Azure DevOps, JIRA, Data analysis, SQL database testing, test case writing, system testing, web testing, functional regression, UAT, and Mobile Android and iOS Testing. Windows and Mac Browser Testing, Browser Compatibility Testing, and A11Y ADA testing
Overview
20
20
years of professional experience
Work History
SOFTWARE QUALITY ASSURANCE ANALYST LEAD
Nurse Family Partnership NFP NSO
07.2022 - Current
- Organizing and managing the testing of the Power BI products prior to release
- Testing the conversion of the ODS DB to the PBI Mods for all reports within the company
- Creating and executing the test suites and test cases, as well as distributing testing assignments for group testing projects
- Azure DevOps clean up of the QA tasks and tickets from the predecessors
- Work with QA team to create and implement a standard lifecycle of testing and defect management within projects across the company
- Daily communication within QA team members to create a better work relationship, understand every team members skills and help each other grow and improve skills where possible.
- Products used consist of but not limited to, PBI, Flo and ETO EMR systems, SQL, and Azure DevOps.
- Participated actively in Agile Scrum meetings, consistently meeting sprint goals and contributing valuable insights during planning sessions.
- Validated database integrity by executing complex SQL queries as part of backend testing efforts.
- Collaborated with development teams to address defects promptly and improve overall product performance.
- Developed reusable test scripts for efficient execution of repetitive test cases across multiple platforms and environments.
SOFTWARE QUALITY ASSURANCE ANALYST LEAD
FedEx
02.2022 - 06.2022
- Pilot mobile app testing on 3 in house apps, Vector, Nucleus and Wrench
- Jira ticket tracking along with defect resolution
- Test case creation, execution and test suites for each sprint
- Regression testing prior to each release to UAT and Production
- Daily data creation for all project team members to include Flight Releases, Re-Releases, Etops and other specific requests needed by project team members, using FPS, Forte and Workbench
- This was needed for various different fleets within the company daily
- Assisted with the UAT testers findings and recreation of potential defects
- Reporting, creating and following defects found within the apps, then testing prior to release of code
- Consistent updating from the business line for requests of enhancements and new features testing and tracking in Jira.
SOFTWARE QUALITY ASSURANCE ANALYST LEAD
American Residential Services
02.2021 - 02.2022
- All Scrum and Agile projects were tracked thru Azure DevOps
- Test new code to detect any defects/bugs
- Bug tracking for pre-production testing on enhancements, new code, or improved processes
- Mobile and in office software testing for both field employees as well as back office employees.
- Contributed to continuous process improvement initiatives, recommending enhancements to the QA workflow based on lessons learned from past projects.
- Accelerated issue resolution through detailed documentation of steps to reproduce reported defects, enabling developers to quickly understand and fix problems encountered during testing phases.
- Mentored junior analysts, sharing best practices in software testing methodologies and techniques.
- Participated actively in Agile Scrum meetings, consistently meeting sprint goals and contributing valuable insights during planning sessions.
LEAD SOFTWARE QUALITY ASSURANCE ENGINEER
Hilton Hotels
03.2019 - 04.2020
- Test lead for all Hiltons hotels Brands websites within the Quality Engineering department
- Responsibility includes: Manual QA tester on the Brands project, which covered 18 hotel brands
- Efforts include using Jira to review user stories, write test sets and cases, text execution, and defect management
- A11Y previously ADA Accessibility testing on Mobile, Desktop and Tablet platforms
- Monitoring and adjusting content within Bloomreach CMS, Hippo CMS to the needs of each hotel brand page for testing needs
- Released from Hilton contract due to Covid19.
CO-OWNER AND OPERATIONS MANAGER
Red Fork Trucking
05.2012 - 03.2019
- Co-Founded the company starting with one truck, expanding to 4 trucks in less than a year
- Duties include but not limited to manage repairs, expenses, dispatching loads for drivers, as well as weekly payroll and all company bookkeeping
- Acting as safety director with duties including ensuring drivers and vehicles are compliant with federal DOT regulations
- Dissolved this company in March 2019
CARD FRAUD RISK ANALYST
FINANCIAL CRIMES UNIT BANK, First Tennessee Bank
04.2016 - 02.2018
- Responsible for testing fraud strategies and analyzing data false positive ratios to ensure continued strategy effectiveness and adjusting as needed
- Examine fraud trends and financial data to detect common points of compromise and or suspect merchants
- Examine processes that present fraud risk to Bank Card products and or could result in customer impact
- Transition previous bankcards to EMV and ensuring that fraud rules are set up for the new EMV cards, and to prevent mag-stripe counterfeit cards during the migration
- Adjusting rules to accommodate customer activity during peak times, locations and seasons
- Developed short-term goals and long-term strategic plans to improve risk control and mitigation.
- Reduced financial losses due to effective identification and mitigation of potential risks in the portfolio.
- Assessed emerging risks through ongoing research and monitoring of industry trends, proactively addressing potential threats before they materialized into significant issues.
- Collaborated on implementation of collection strategies with collections, risk and fraud teams.
- Data analytics of credit and debit transactions to determine fraud strategy rules, using both Tableau and SQL searches.
Family Caregiver
Nichols Family
11.2014 - 09.2015
- In November 2014, I had the honor and privilege of becoming my grandmothers full time caregiver
- I worked with Hospice on a daily basis to ensure her medical, physical, personal and nutritional needs were met
- Due to her 24 hour care needs, any employment outside of the residence was not feasible
- With this situation, I was able to return to pursing the completion of my degree thru online courses.
Software Quality Assurance Analyst
FedEx
02.2014 - 12.2014
- For the TRAMS and EFRAMS application implemented at the FedEx Hub in 3 locations
- Gather requirements and process flows to build and customize test plans and test cases, specific to each End Users primary job function
- Create test plans to ensure full coverage of all requirements including all functional, integration and regression testing
- Provide leadership and support during UAT
- Prepare daily reports for management during UAT.
QA IT RISK ANALYST / QA TESTER / SME
First Tennessee/First Horizon Bank
02.2004 - 05.2012
- Served as the Subject Matter Expert and the QA Lead for the Teller replacement system, distributed to 178 branches and over 900 teller stations
- Gather requirements and process flows to build and customize test plan and test cases, specific to each End Users primary job function
- Create test plans to ensure full coverage of all testable requirements including all functional, integration and regression testing
- Decompose the business requirements for the design of test cases that verify the delivered product satisfies the requirements
- Oversee the testing schedule and execution of created test cases according to agreed upon software delivery schedule
- Report defects using HP Quality Center to BA and Development teams, and validate their repair, recommending corrective actions
- Submit regular status report to all involved groups to increase transparency in the testing progress and outstanding issues
- Utilize HP Quality Center to manage the entire testing process
- Perform and coach User Acceptance testing, UAT with QA testers, as well as End Users
- Recreating UAT defects in the QA environment to monitor changes and differences between tier levels.
Education
Associate of Applied Science - COMPUTER SCIENCE
Southwest Tennessee Community College
Memphis, TNAssociate of Arts - Film Photography
Oklahoma School of Photography
Moore, OKBachelor of Science - Information Technology
Southern New Hampshire University
10.2024
Skills
- Information Protection
- Quality Management
- Testing Process
- Business Systems Analysis
- Scrum / Agile
- Waterfall Methodologies
- SDLC
- Manual Testing
- Functional Testing
- Test Data Management
- Test Planning, Test Case Development and Test Estimation
- Mobile app testing
- Requirements Analysis
Timeline
SOFTWARE QUALITY ASSURANCE ANALYST LEAD
Nurse Family Partnership NFP NSO
07.2022 - Current
SOFTWARE QUALITY ASSURANCE ANALYST LEAD
FedEx
02.2022 - 06.2022
SOFTWARE QUALITY ASSURANCE ANALYST LEAD
American Residential Services
02.2021 - 02.2022
LEAD SOFTWARE QUALITY ASSURANCE ENGINEER
Hilton Hotels
03.2019 - 04.2020
CARD FRAUD RISK ANALYST
FINANCIAL CRIMES UNIT BANK, First Tennessee Bank
04.2016 - 02.2018
Family Caregiver
Nichols Family
11.2014 - 09.2015
Software Quality Assurance Analyst
FedEx
02.2014 - 12.2014
CO-OWNER AND OPERATIONS MANAGER
Red Fork Trucking
05.2012 - 03.2019
QA IT RISK ANALYST / QA TESTER / SME
First Tennessee/First Horizon Bank
02.2004 - 05.2012
Associate of Applied Science - COMPUTER SCIENCE
Southwest Tennessee Community College
Associate of Arts - Film Photography
Oklahoma School of Photography
Bachelor of Science - Information Technology
Southern New Hampshire University
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