Hi, I’m
Eric Neff
Headend Technician 2
Niles,MI
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills. Diligent problem-solver with resourceful approach to challenges and organized style. Leverages inside and outside plant expertise to manage job functions. Excellent communicator with focus on results.
Overview
21
years of professional experience
2
years of post-secondary education
2
Certifications
Work History
ComcastMishawaka, IN
Headend Technician 2
10.2013 - Current
Job overview
- Responsible for the installation and operation of complex systems within the headend environment, including video, DOCSIS, and Metro E products.
- Interpret and understand fiber documents.
- Read and interpret system prints.
- Managed business partners working on inside plant projects.
- Collaborate and project manage with other departments and business partners on complex projects.
- Lead restoration efforts in outage situations.
ComcastSt. Joseph, MI
Maintenance / Line Technician 5
06.2007 - 10.2013
Job overview
- Lead fault and outage restoration on fiber, trunk, and distribution feeder in the cable plant.
- Installed, maintained and adjusted outside plant equipment including fiber optic nodes, trunk / bridger stations, and line extenders.
- Troubleshot passive outside equipment for faults (i.e. power inserters, directional couplers, RF taps and conditioners.
- Troubleshot customer premises for faulty cable, telephone, and data lines.
- Directly interact with customers on a daily basis to repair ingress that is affecting the CATV plant.
ComcastSt. Joseph, MI
Installer / Service Technician
11.2000 - 06.2007
Job overview
- Installed and serviced video, telephone, and data products.
- Installed commercial devices within many different types of businesses.
- Daily customer interaction.
- Responsible for driving, stocking, organizing and scheduling maintenance of company vehicle.
Education
Jones International UniversityEnglewood, CO
Associate of Applied Science from Business Adminstration
03.2007 - 05.2009
Skills
Issue Analysis
Design principles
Written/Verbal Communication
Project Management
Troubleshooting
Customer rapport
Documenting activities
Safety practices
System Repair
Certification
Professional Development Program - Headend, Construction & Sales. Comcast
Timeline
Professional Development Program - Headend, Construction & Sales. Comcast
11-2018
Ciena CE-A Certification
06-2017
Headend Technician 2
Comcast
10.2013 - Current
Maintenance / Line Technician 5
Comcast
06.2007 - 10.2013
Jones International University
Associate of Applied Science from Business Adminstration
03.2007 - 05.2009
Installer / Service Technician
Comcast
11.2000 - 06.2007