Joshua Valenti
Berlin,WI
Summary
Seasoned professional with a robust background in logistics and transportation. Demonstrates exceptional leadership and customer service skills, ensuring timely and accurate deliverables. Proven ability to handle heavy lifting and multitask efficiently, complemented by a strong aptitude for problem-solving and team collaboration. Achieved a record of punctual deliveries, exceeding company standards.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Delivery Courier
DoorDash
Oshkosh, WI
04.2021 - 10.2024
- Ensured timely delivery of packages to customers in accordance with company standards.
- Communicated with dispatch personnel regarding any delays or changes in route due to traffic or weather conditions.
- Provided excellent customer service when interacting with clients during package pickups and deliveries.
- Responded promptly to customer inquiries regarding the status of their orders over the phone or via email.
- Delivered items directly into customers' homes when necessary, providing additional customer service support.
- Promptly responded to emergency calls for urgent deliveries within specified time frames.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
- Documented pickups and deliveries and submitted reports after shift.
- Participated in training sessions to improve delivery methods, safety practices, and customer service skills.
- Offered excellent customer service, resolving issues and answering queries at the point of delivery.
Owner/Operator Truck Driver
Self-employeed
Berlin, WI
02.2019 - 08.2023
- Operated commercial truck to transport goods and materials over long distances.
- Inspected vehicles for mechanical items and safety issues, and performed preventative maintenance.
- Maintained a log book of working hours, distance travelled, fuel consumption, and any problems encountered during the trip.
- Provided customer service by responding to inquiries in person or via telephone and email.
- Adhered to company policies regarding safety and security measures.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Managed unexpected emergencies and route changes with calm and professionalism.
Milling Machine Operator
Hypro
Berlin, WI
04.2018 - 04.2019
- Checked work pieces for conformance with specifications using precision measuring instruments such as calipers and micrometers.
- Loaded raw material into hoppers or onto conveyors leading to the milling machine table.
- Changed cutting tools according to the type of material being machined or the job requirement.
- Followed safety protocols while operating machinery in order to avoid accidents or injuries.
- Used hand held power tools such as grinders and sanders to smooth surfaces after machining operations.
- Stacked completed parts onto pallets or shelves ready for further processing or shipment.
- Kept work area clean throughout shift by sweeping floors and wiping down surfaces regularly.
Owner/Operator Truck Driver
Self-employeed
Berlin, WI
05.2014 - 04.2018
- Operated commercial truck to transport goods and materials over long distances.
- Communicated with customers regarding delivery times and location details.
- Ensured compliance with DOT regulations including hours of service, weight limits, hazardous material handling requirements and driver qualifications.
- Managed records related to vehicle maintenance, inspections, repairs, registration and insurance coverage.
- Provided customer service by responding to inquiries in person or via telephone and email.
- Completed daily pre-trip inspection checklists for assigned vehicle.
- Utilized GPS systems for navigation purposes throughout trips.
- Consistently monitored traffic conditions and adjusted routes accordingly.
- Adhered to company policies regarding safety and security measures.
Truck Driver
Schneider National Inc.
Green Bay, WI
08.2013 - 05.2014
- Transported goods to and from specified destinations in accordance with delivery schedules.
- Checked vehicle for mechanical items and safety issues, maintained logs of working hours, monitored the vehicle's performance, and recorded any incidents.
- Inspected truck before and after trips, ensuring all safety regulations were followed.
- Communicated with dispatchers regarding pickup and delivery times.
- Ensured deliveries were on time by following designated routes and adhering to traffic laws.
- Reported all accidents or violations to management immediately upon occurrence.
- Verified load against shipping papers to ensure accuracy of shipment.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Provided customer service by responding to inquiries about services offered or directions to destination locations.
Enlisted Soldier
US Army
Campbell, KY
06.2006 - 07.2013
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Deployed to numerous nations around the world for multiple year-long deployments.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Established clear expectations for employees, providing guidance when needed.
- Maintained a positive work environment that promoted collaboration between team members.
- Assisted with special projects as needed such as developing marketing campaigns or creating presentations.
- Offered training and support to keep team members motivated and working toward objectives.
- Delegated daily tasks to team members to optimize group productivity.
- Direct responsibility for $10 million worth of equipment.
- Motivated team members through recognition programs and performance-based incentives.
- Oversaw training and development programs to enhance team skills and knowledge.
- Led a team of 10 to 20 soldiers into multiple combat engagements.
Education
Some College (No Degree) - Electrical Engineering
Fox Valley Technical College
Appleton, WISkills
- Punctuality
- Deadline adherence
- Time sensitive deliveries
- Time management
- Package handling
- Verbal and written communication
- Written communication
- Schedule adherence
- Decision-making
- Customer service
- Relationship building and rapport
- Working independently
- Logistics and transportation
- Heavy lifting
- Multitasking and organization
- Attention to detail
- Problem-solving
- Team collaboration
Affiliations
Strive to build a better future for my children and those beyond my time.
Nature conservationist and National Park treasurer.
Love spending time with my and preparing them to be productive members of society.
Accomplishments
- US Army Warrior Lead Commandants list
Certification
- Electronics Fundamentals
- Loader Operator Certifcation
- Scrapper Operator Certificatio
- Commercial Driver's License (CDL)
- Hydraulic Excavator Operator Certification
Timeline
Delivery Courier
DoorDash
04.2021 - 10.2024
Owner/Operator Truck Driver
Self-employeed
02.2019 - 08.2023
Milling Machine Operator
Hypro
04.2018 - 04.2019
Owner/Operator Truck Driver
Self-employeed
05.2014 - 04.2018
Truck Driver
Schneider National Inc.
08.2013 - 05.2014
Enlisted Soldier
US Army
06.2006 - 07.2013
Some College (No Degree) - Electrical Engineering
Fox Valley Technical College