Summary
Overview
Work History
Education
Skills
Timeline
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B. Catrice Bailey

Upper Marlboro,MD

Summary

Highly skilled Server Shift leader experienced in supporting restaurant operations. Maintained communication while working closely with servers, hosts and managers. Im an expert at providing exceptional customer service by quickly and energetically completing special requests. Consistently maintaining superior service standards while exceeding sales goals.

Overview

4
4
years of professional experience

Work History

Server

The Cheesecake Factory
Chantilly, VA
01.2021 - 03.2022
  • Assisted in training new servers.
  • Provided excellent customer service to ensure satisfaction.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Delivered food orders promptly and courteously.

Server Shift Leader

Wind Creek Casino & Hotel
Montgomery, AL
06.2019 - 12.2020
  • Provided leadership to servers and other restaurant staff members by setting an example of excellent service.
  • Monitored inventory levels and ordered supplies as needed.
  • Assigned tasks to servers to ensure efficient operations during peak business hours.
  • Conducted weekly meetings with servers to discuss issues related to customer service delivery or operational efficiency.
  • Resolved conflicts between customers or employees in a timely manner while following company guidelines for dispute resolution.

Server Support Team Lead

Bonefish Grill Restaurants
Prattville, AL
01.2018 - 07.2020
  • Monitored system performance, identified problems and implemented solutions to ensure optimal system performance.
  • Assigned tickets to team members, tracked progress and communicated status updates to management team.
  • Identified opportunities for process improvement in order to increase efficiency of server operations.
  • Conducted weekly meetings with server support team to review workloads, discuss challenges and identify areas of improvement.

Education

High School Diploma -

Sidney Lanier High School
Montgomery , AL
05-2012

Skills

  • Memory retention
  • Tableside Etiquette
  • Guest Engagement
  • Order Management
  • Guest Relations Management
  • Food inspection
  • Positive and professional
  • Exceptional customer service
  • Performance Improvement

Timeline

Server

The Cheesecake Factory
01.2021 - 03.2022

Server Shift Leader

Wind Creek Casino & Hotel
06.2019 - 12.2020

Server Support Team Lead

Bonefish Grill Restaurants
01.2018 - 07.2020

High School Diploma -

Sidney Lanier High School

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B. Catrice Bailey