Sharron Clear

• Create content for a variety of fashion, beauty and lifestyle brands.
• Customize brand message to reach and capture target audience interest and drive engagement.
• Develop in-depth understanding of digital and mobile marketing practices and media.
• Produce original, creative content for promotional advertisements and marketing materials.
• Manage competing deadlines with efficiency.
• Edit and proofread written before publication.
• Identify customers' needs and recommend topics.
• Led social media and marketing campaign for (Arrayoffaces)'s digital platforms.
• Developed, manage and maintain Wordpress website
• Utilize WordPress to upload content, images and pages.

• Responsible for on-road activities for 100+ employees.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Developed team communications and information for meetings.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Worked with customers to understand needs and provide excellent service.
• Responded to customer requests for products, services and company information.
• Planned and organized major projects with dispatch, sales and customer service.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
• Aligned staff resources with workflow requirements; providing teams with up-to-date operational information in highly critical environment.
• Helped minimize service failures by implementing route efficiencies.
• Made necessary adjustments to the daily schedule where needed.
• Editor for company manuals and courses

• Evaluated and revised lesson plans and course content to achieve student-centered learning.
• Taught management and business courses, providing instruction to up to 45 undergraduate students per class.
• Developed curriculum standards, lesson plans and syllabi.
• Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
• Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
• Applied multitude of valid methods to employ and assess students' understanding of content.
• Demonstrated superb organization skills in classroom and with student records with specific attention to school policies for documentation.
• Organized time, space and resources to balance advanced instruction, challenging workloads and stringent deadlines.

• Handled large volume of calls, assisted customers with all concerns and issues.
• Conducted extensive research, writing and tracking duties.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Organized daily and weekly business procedures, briefing management on overall process.
• Recommended products to customers and suggested other options if preferred product was unavailable.
• Resolved customer requests, questions and complaints by analyzing individual situations and determining best use of resources.
• Played integral role in training employees on new systems.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Provided product and service knowledge, sales and communication skills.

Highlights of other FedEx Experience (1990 to 11/2021): Vendor Clerk, Administration Assistant, Courier/Driver, Service Assurance Leader and Checker-Sorter (Tennessee, Missouri and California).